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Exeter surgery rated Outstanding by the Care Quality Commission

6 January 2017
Woodbury Surgery
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission (CQC) has found the quality of care provided by Woodbury Surgery in Fulford Way Woodbury to be Outstanding following an inspection in September 2016.

Inspectors rated the care at Woodbury Surgery Outstanding for being responsive to people’s needs and well-led, and Good for being safe, effective and caring.

Professor Steve Field, Chief Inspector of General Practice said:

“I am delighted to highlight the exceptional service at Woodbury Surgery, people are entitled to services which provide safe, effective, compassionate and high quality care. The GPs and staff have demonstrated a real commitment to their patients.

“All of this hard work and dedication pays off in making a real difference for their patients – which is why we have found the practice to be Outstanding. I hope other practices will see this service as a model for excellent care.”

Ruth Rankine, Deputy Chief Inspector of General Practice in the South Region, said:

“Woodbury Surgery is providing an exceptional service and is a real asset to the people living in this part of East Devon.

“The practice provided excellent integrated patient-centred care, and were innovative in their approach to design services that were tailored to meet patient’s needs. This was underpinned by the providers clear vision and values to deliver quality and safety as their top priority.

“This is a great example of what outstanding care looks like.”

Julia Cory, Head of Primary Care for NHS England in the South West, said:

“This is a great acknowledgment of all the staff at Woodbury Surgery and the standard of care they provide to their patients in the local community.

“The achievement of an ‘outstanding’ rating by the CQC reflects the practices’ strong leadership and culture, where a holistic approach to patient’s individual needs is central to the planning and delivery of high quality person-centred care. This is an excellent example of what outstanding care looks like.”

The report highlights a number of areas of outstanding practice, including:

  • People’s individual needs were central to planning and the delivery of tailored services. For example, the practice had initiated a complex condition clinic where patients were seen by a GP and other specialists to ensure patients received a comprehensive review that met all health and social care needs.
  • Learning was celebrated and the practice was proactive in using opportunities to improve services by seeking and acting upon feedback from staff, patients and other stakeholders.
  • The leadership, governance and culture at Woodbury Surgery was used to drive and improve the delivery of high-quality person-centred care.
  • The GP partnership provided a total team approach to monitoring the health and well-being of patients with innovative new ways of providing care and treatment.


For further information please contact CQC Regional Engagement Manager John Scott on 07789875809 or, for media enquiries, call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Providers must display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.