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England’s Chief Inspector of General Practice has taken a North Shields GP practice out of special measures following improvements in the quality of its services

22 April 2016
Spring Terrace Health Centre
  • Media

Spring Terrace Health Centre, North Shields, Tyneside was rated Inadequate overall under the Care Quality Commission's new approach to the inspection of GP practices following an inspection in March 2015, and was put into special measures.

When CQC inspected the Spring Terrace Health Centre in January 2016, they found the practice had made many improvements since the last inspection. The practice has now been rated, overall as Good.

The latest inspection has found the practice is good in all five domains – safety, effectiveness, caring, responsiveness and well-led. A copy of the report from this latest inspection has been published on this website.

Staff had addressed the concerns we identified during our previous inspection. It is encouraging to report that the GP partners and the practice manager were highly committed to delivering good quality care and promoting good outcomes for patients, and they had a clear vision about how to do this.

Sue McMillan, Deputy Chief Inspector of General Practice in the North, said:

"It is clear that Spring Terrace Health Centre has made a significant number of improvements since our original inspection when we had major concerns relating to the safe delivery and effectiveness of services at the practice.

"With the support of NHS England and local Clinical Commissioning Group, the practice has been able to make improvements, and is now providing a safe and clinically effective service.

“The practice was now able to demonstrate that all staff were actively engaged in monitoring and improving quality and outcomes for patients. Staff were committed to supporting patients to live healthier lives through a targeted and proactive approach to health promotion.

Good progress had been made in addressing the concerns we raised at our previous inspection about patients’ access to appointments. A walk-in clinic had been introduced to help improve access to urgent appointments. The number of appointments available had also increased, in relation to the number of patients registered at the practice.

“Spring Terrace Health Centre  has worked hard, with the support from the local CCG and NHS England, on the issues we identified in our last inspection and has renewed its focus on patient safety. The practice has been rated good overall and I am pleased to say are now out of special measures.


For further information please contact CQC Regional Communications Manager David Fryer on 07901 514220.

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Last updated:
29 May 2017

Notes to editors

Under CQC’s new programme of inspections led by Prof Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.


Since October 2014, any GP practice that is found to be Inadequate on inspection will automatically be placed into special measures, opening the way to a package of support from NHS England. Within six months, CQC will carry out another comprehensive inspection. If the overall rating remains Inadequate, CQC will begin proceedings to cancel its registration, subject to the usual representations process.


To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students), People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the display of CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.