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England’s Chief Inspector of General Practice has taken an Essex GP practice out of special measures following significant improvements
The Stansted Surgery was rated Inadequate overall following an inspection in April 2015, and was put into special measures.
During the latest inspection in February 2016, a specialist team of inspectors found that the practice had improved in all five key areas. The overall rating for the practice has moved from Inadequate to Good. The practice was rated as Good for providing safe, effective, caring, responsive and well-led services.
The full report of the inspection has been published on the CQC website: www.cqc.org.uk/location/1-570840576
Inspectors found that practice staff had worked together to complete a thorough review of the service in order to implement sustainable improvements and ensure that regulations were met.
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events. There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
Staff were highly motivated and inspired to offer care that was kind and promoted people’s dignity and there was a strong and visible person-centred culture.
Longer appointments were available for older people when needed, and this was acknowledged positively in feedback from patients. Inspectors also saw positive examples of joint working with midwives, health visitors and school nurses to support families and children.
Professor Steve Field, Chief Inspector of General Practice, said:
"It is clear that The Stansted Surgery has made some real improvements since our previous inspection in April 2015, where we identified serious concerns relating to the safe delivery of services and leadership of the practice.
"The practice is now providing a safe, caring, responsive, well-led and effective service. I am pleased to announce that The Stansted Surgery will come out of special measures and I congratulate them on the progress that they have made.”
Janet Williamson, Deputy Chief Inspector of General Practice for the Central region, said:
“During our recent inspection in February 2016, we found improvements had been made in all areas and that action had been taken to identify, assess and manage risks to patients.
“The practice was rated Good across all five areas which demonstrates the positive level of care now being delivered.
“We are pleased to see that the hard work and strong commitment from all practice staff to deliver improved services has resulted in higher standards of care for their patients. The practice should be very proud of this achievement.”
For further information, please contact Helen Gildersleeve, Regional Engagement Officer on 0191 2333379. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters.
For general enquiries, please call 03000 61 61 61.
- Last updated:
- 29 May 2017
Notes to editors
GP practices will receive a rating following an inspection by specialist teams including GPs, practice nurses, practice managers and experts by experience (people with personal experience of using or caring for someone who uses the type of services we are inspecting). To get to the heart of people’s experiences of care, we always ask the following five questions of services:
- Are they safe?
- Are they effective?
- Are they caring?
- Are they responsive to people’s needs?
- Are they well-led?
For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, working age people (including those recently retired and students),people whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).
Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. For further information on the upcoming requirement for providers to prominently display their CQC ratings, please visit: www.cqc.org.uk/content/display-ratings
In July 2015 CQC launched a new online toolkit for GPs, featuring examples of outstanding practice that inspectors have found in GP surgeries across England. The tool intends to provide real-world, illustrative examples of high quality general practice that other providers can refer to. You can find the online toolkit for GPs at www.cqc.org.uk/outstandingprimarycare. This was followed by an online toolkit, featuring examples of inadequate practice as part of a comprehensive set of guidance to support practices in preparing for inspection- www.cqc.org.uk/inadequategpexamples