The Care Quality Commission (CQC) has rated the care provided by Egalite Care as Outstanding overall, following an inspection in June 2016.
Inspectors rated Egalite Care Outstanding for being caring and well-led and Good for being safe, effective and responsive to people’s needs.
A full report of the inspection has been published today at: www.cqc.org.uk/location/1-1226987818
Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said:
I was pleased to read how Egalite Care are delivering an exceptional level of care for people with learning disabilities living in their own homes. It was clear that staff made a positive difference to people’s lives.
“People were supported and encouraged to live independently and to lead meaningful lives. The provider made sure that this support was delivered by staff who had the right skills and knowledge to provide high quality care. Both the provider and staff should feel proud of the work they do and of the outstanding service they provide.
“People should always be cared for by services that are safe, effective, caring, responsive to their needs and well-led. Our inspectors’ full findings are detailed in our published report which demonstrates how excellent care can be achieved.”
The report highlights a number of areas of outstanding practice, including:
- The provider had made a commitment to driving up quality in learning disability services and to listen to those within the service and people in external services, to enable people to live meaningful lives and promote best practice.
- The service promoted a positive culture that was person-centred and inclusive. Staff were exceptionally kind, caring and supported people to be independent and achieve their full potential.
- Positive and exceptionally caring relationships were developed between people and staff who were genuinely concerned for their well-being.
- People and families were encouraged to be involved in their care planning.
- Management were approachable and supportive. Staff felt listened to and positive changes had been made following feedback received.
- Staff members demonstrated dedication to the values of the service and to the people they cared for. One of the provider’s care staff came first in the category ‘Best Homecare Worker’ in 2015 West Sussex Care Accolades awards ceremony and another came third in the Unsung Hero category.
- The service had worked in partnership with other agencies in the community to improve the quality of services.
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