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East Sussex intermediate care service rated Outstanding by the Care Quality Commission

22 February 2017
Milton Grange
  • Media,
  • Rehabilitation (from illness or injury)

The Care Quality Commission (CQC) has found the quality of care provided by Milton Grange in Eastbourne, East Sussex, to be Outstanding following an inspection in October 2016.

Inspectors rated Milton Grange Outstanding for being caring and well-led, and Good for being safe, effective and responsive to people’s needs.

Debbie Ivanova, Deputy Chief Inspector for Adult Social Care (South), said:

“Milton Grange provided exceptional intermediate care to a wide range of people, from those with mental health needs, dementia and nursing care needs to those recovering from an injury or illness."

“We were delighted to see how well the service supported people’s ability to live independently, improve their health, reduce hospital admissions and how they helped people return to live in their own homes safely."

“It was also encouraging to see how there was  an open, transparent and inclusive atmosphere where the service’s visions and values  were demonstrated throughout."

“The team should be extremely proud of the work they do. I congratulate the staff at Milton Grange for achieving our highest rating.”

The knowledgeable and caring staff were able to meet people’s varying needs. Staff were able to empower and encourage people to meet their rehabilitation goals and also provided excellent and responsive nursing care.

Staff consistently engaged with and promoted the values of the provider. People’s wishes were at the heart of the organisation, their views were actively sought, and they felt listened to and involved in their care.

The service demonstrated that the home was a place of safety, where a person could receive outstanding short term intermediate care. People’s well-being was  supported by the use of community health professionals and therapists.

Staff were  knowledgeable and caring  and provided excellent support to people with complex needs and those that needed intensive support. Staff used innovative ways to make sure people who were unable to communicate verbally were listened to and involved in their care.

Staff had a system in place to plan how best to support each individual,  their needs and interests. Staff morale was high, people enjoyed their work and understood their roles and responsibilities.

People and their relatives said transitions for people moving to the service were well organised and that they enjoyed being in their new home. Staff demonstrated creative and sensitive ways to help people tailor their rooms to their needs.

The full inspection report can be found on our website


For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.



About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.