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East Sussex care home rated Outstanding by the Care Quality Commission

30 August 2018
  • Media,
  • Care homes with nursing

The Care Quality Commission (CQC) has found the quality of care provided by a care home in Eastbourne, East Sussex, to be Outstanding following an inspection in May 2018.

Inspectors rated Chaseley, Outstanding for being caring, well-led and responsive to people’s needs and Good for being safe and effective.

Chaseley specialises in the care of people with highly complex needs, including diseases or injuries that affect the brain and nervous system.

Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said:

“Chaseley are providing an holistic and innovative approach to care. People benefit from staff and management who are passionate about providing exceptionally well-led, responsive and truly person-centred care that goes above and beyond people’s care plans.

“It was encouraging to see that people were placed at the heart of a service that continually strives to improve in all aspects of care. Staff make sure people have the opportunity and support to maintain their independence and lead life the way they choose.

“It is always positive to see a service promote an inclusive culture. We observed how the staff interacted in such a caring and empathetic way towards the people in the home. There was a strong commitment to support people from different backgrounds and improve people’s quality of life through a wide range of meaningful activities available within the home and the wider community.’

“The team should be extremely proud of the work they do and for achieving an outstanding rating.”

People were treated as individuals, with a high level of kindness and compassion. The care provided reflected the whole person and included their physical, psychological, social and spiritual needs. This holistic approach was evident throughout the service.

Freedom of expression, equality and diversity were embedded within the service, and staff treated everyone with respect and dignity. The service actively and sensitively supported people who identified as lesbian, gay, bisexual or transgender to live their life according to their wishes. People were helped to attend events posted on the notice boards by accompanying staff who were selected to reflect their needs.

Emphasis was placed on people’s enjoyment of activities provided by the service. People were gently encouraged and helped by staff, if needed, to take part in a wide range of activities that improved their self-worth, wellbeing and sense of responsibility. Staff respected people’s preferences, from the activities they enjoyed, to their preferred routine.

Staff were supported by an exceptional and approachable management team. They were clearly valued by management who actively sought ways to retain staff and improve services, following their suggestions. In turn, this created job satisfaction and a reliable and stable service.

Read the report


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Last updated:
30 August 2018

Notes to editors

There are four ratings that CQC can give to health and social care services: outstanding, good, requires improvement and inadequate.

  • Outstanding - the service is performing exceptionally well.
  • Good - the service is performing well and meeting expectations.
  • Requires improvement - the service isn't performing as well as it should and CQC have told the service how it must improve.
  • Inadequate - the service is performing badly and CQC have taken action against the person or organisation that runs it.

Providers are required by law to display their ratings on their premises and on their website so the public can see them quickly and easily. This should be done within 21 days of the publication of their inspection report.

CQC published a comprehensive ‘state of care’ report about adult social care services from 2014 to 2017 which can be viewed on our website.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.