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East Anglia’s Children’s Hospices is rated Outstanding by the Care Quality Commission

6 July 2016
Milton Children's Hospice
  • Media,
  • Hospices

The Care Quality Commission has found the quality of care provided by East Anglia’s Children’s Hospices (EACH) in Milton, Cambridgeshire to be Outstanding overall following an inspection carried out in February.

EACH at Milton is registered to provide care and treatment to children and young people, aged between 0 and 19 years who have a life-threatening illness or condition. EACH offers a wide range of services which are delivered in the way that meets the needs of each young person and their family. This can be in their own home, in hospital or at the hospice in Milton.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full report of the inspection has been published.

Under CQC’s new programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. EACH was rated Outstanding overall, Outstanding for being caring and responsive and Good for being safe, effective and well-led.

Rob Assall-Marsden, CQC’s Head of Inspection for Adult Social Care in the central region said:

“We were impressed with what we found during our inspection of Milton Children's Hospice and inspectors were struck by how caring staff were to those using the service.

“The young people inspectors met were happy at the hospice and were relaxed and comfortable with the staff.

“The service had received numerous compliments about the care and support provided to young people and their families. Parents told us how much the care and support provided by the hospice staff meant to them, their child and their extended family.

“The service had a very strong person-centred culture. Everything was based on the needs, wishes and goals of the individual child and their family. The staff team strived to give each child the best life, and if and when it came to it, the best death they could have. Staff supported families before, during and after a bereavement for as long as the family needed support.

“There was a wide range of opportunities and activities available including; therapy sessions, activities and outings. Each child's hobbies and interests were encouraged and widened.

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”

Tracy Rennie, EACH Director of Care, said:

“We are absolutely delighted and so very proud to receive an outstanding rating for our Milton based service. The entire EACH Cambridgeshire team, from members of our care staff through to volunteers and our facilities and admin staff, all deserve huge congratulations for this significant achievement.”


For further information, please contact Helen Gildersleeve on 0191 233 3379. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.

About EACH

  • We support families and care for children and young people with life-threatening conditions across Cambridgeshire, Essex, Norfolk and Suffolk.
  • We offer families flexibility and control over where they receive their care and support, including where their child dies; at home, in hospital or at one of three hospices at Milton (Cambridge), Quidenham (Norfolk) and The Treehouse (Ipswich).
  • Our family centred approach includes specialist nursing care, symptom management support, short breaks, wellbeing activities, therapies and counselling; all meeting the individual needs of the child, young person and whole family.
  • We are recognised as leaders in our field, with a reputation for excellence and commitment to pioneering development and innovation.
  • We rely on voluntary donations for the majority of our income and each year need to raise more than £5 million from fundraising and £2.5 million from our shops. We also need to raise £10 million to develop our hospice services in Norfolk, including a new hospice.
  • EACH Royal Patron – Her Royal Highness The Duchess of Cambridge.
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