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Dr Atul Arora’s Bromley practice rated Good by CQC

9 November 2017
Dr Atul Arora
  • Media,
  • GP and GP out-of-hours services

A south-east London GP practice that was previously Inadequate and placed into special measures has now been rated Good overall by the Care Quality Commission.

Dr Atul Arora’s Sundridge Medical Practice in London Lane, Bromley, has been rated Good for being safe, effective, caring, responsive and well-led, following the inspection in September 2017.

Our key findings included:

Risks to patients and other service users were assessed and well managed, specifically in relation to fire safety, Legionella infection, and health and safety.

The practice was suitably equipped to manage medical emergencies.

There were systems and processes in place to monitor medicines; all emergency medicines were in date.

All staff members were up to date with role specific training.

All practice policies had been reviewed and updated.

Nursing staff had been given legal authority to administer medicines.

Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.

Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.

Patients CQC spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.

The practice had good facilities and was well equipped to treat patients and meet their needs.

There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

However, there were areas where provider should now make improvements:

  • Deliver training to staff so they are aware of which children are considered vulnerable.
  • Review how all complaints are recorded.
  • Deliver training to non-clinical staff so they are aware of the requirements of the Mental Capacity Act.
  • Continue to review and improve how patients with caring responsibilities are identified and recorded on the clinical system to ensure that information, advice and support is made available to them.

Professor Ursula Gallagher, CQC Deputy Chief Inspector of GP Practices, said:

“We are taking Dr Atul Arora’s service out of special measures. This recognises the significant improvements made to the quality of care provided."

“I am delighted that the staff at this practice has worked hard to improve its rating from Inadequate overall to one of Good overall, providing patients with a sustainable level of good quality care.”

You can read the report in full on our website.


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Last updated:
08 November 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.