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Dorset care home rated Outstanding by the Care Quality Commission

21 February 2017
Regency Manor Care Home
  • Media

The Care Quality Commission (CQC) has found the quality of care provided by a care home in Poole, Dorset, to be Outstanding following an inspection in November and December 2016.

Inspectors rated Regency Manor Care Home Outstanding for being effective, caring, responsive to people’s needs and well-led, and Good for being safe.

Debbie Ivanova, Deputy Chief Inspector for Adult Social Care (South), said:

“Regency Manor Care Home provided care and support that had a real focus on people’s wishes and preferences.

“We were delighted to see how positive and caring relationships had been developed between people and staff. People felt settled, content and staff supported them to lead a full and meaningful life.

“It was encouraging to see how the manager was pro-active and led and supported a highly motivated, enthusiastic team who were committed to providing high quality care.

“The team should be extremely proud of the work they do. I congratulate the staff at Regency Manor Care Home for achieving our highest rating.”

Care was focused on people’s individual needs and this allowed people to maintain their independence and well-being. The knowledgeable and caring staff knew people’s needs well and provided excellent and effective care to those living with dementia.

People benefitted from outstanding end of life care and experienced comfortable and dignified deaths. Families were given exceptional continued support after the death of a loved one.

People’s well-being was continuously promoted throughout the service. Mealtimes were positive and sociable experiences, improvements had been made to the external environment and the home suited the needs of people living in each area.

The service followed the University of Stirling’s Dementia Service Development Centre’s good practice of decorating the living unit to best support those living with dementia. Contrasting colours and signage helped them move around the home independently or with staff support.


For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.