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Dorking drug and rehabilitation service is rated Inadequate by CQC

30 September 2019
  • Media

A Dorking drug and rehabilitation service has been rated Inadequate overall by the Care Quality Commission.

Following an inspection in July 2019 the CQC has told Osbrooks also known as Moving Forwards Osbrooks in Horsham Road, Capel, Dorking, it must take immediate action to ensure it delivers safe services to people. 

Osbrooks is a residential drug and alcohol rehabilitation service providing detoxification treatment and therapies to support recovery. 

The service is rated Inadequate for being safe, effective and well-led. It was rated Good being caring and responsive to people’s needs. The service has now been placed into special measures.

Karen Bennett-Wilson, CQC's Head of Hospital Inspection for the South (and lead for mental health), said:

"Our inspectors had serious concerns about the safety and quality of care people received undergoing detoxification. Not all staff were properly trained in using detoxification or withdrawal management tools. Risk assessments were not robust, and people’s records contained inconsistent information about risk and were not easily accessible to staff providing care.

“Osbrooks failed to ensure all warning signs and deterioration in people’s health were responded to putting people at serious risk.

"However, people we spoke to at Osbrooks were complimentary about the care they received. They told us how staff were kind, compassionate and respectful. 

“We will continue to monitor the service closely and will return to inspect services again unannounced in the future. We expect immediate changes to rectify the issues we found. Otherwise CQC will take further enforcement action to protect people using these services.”

The report also highlighted the following areas of concern: 

Inspectors found the provider failed to ensure that staff had up to date DBS checks. Medical records were not accurate. This included any medicines that were prescribed, administered or declined. 

Care plans were incomplete and not always in the correct person’s file. Care plans identified short and long-term goals but not the steps to achieve them. Staff did not have the correct information to provide safe, good quality care.


For further information please contact CQC Regional Engagement Officer, Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
30 September 2019

Notes to editors


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.