You are here

Doncaster homecare agency is rated as Inadequate by the Care Quality Commission

13 July 2015
  • Media

The Care Quality Commission has told 1 Diamond Jones Services Limited that they are failing to meet the required standards of care.

During an unannounced inspection in May 2015 inspectors found that the agency was failing to provide care which was safe, effective, caring, responsive to people’s needs or well led.

Under CQC’s programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, 1 Diamond Jones Services Limited has been rated as Inadequate.

A full report from the inspection has been published on the CQC website at

Since the inspection Doncaster Council has decided to suspend their contract with 1 Diamond Jones Services Limited and has identified an alternative agency to provide care for all people who use the service.

CQC is now taking further action against the provider 1 Diamond Jones Services Limited in line with its enforcement policy.

The report highlights several areas of concern, including:

  • Staff recruitment procedures were not robust. The provider was not carrying out relevant checks when they employed staff to work with vulnerable adults.
  • Inspectors were concerned that people were not receiving consistent care, as visits were often carried out by different carers. On occasions visits were delayed or cancelled without notice.
  • The provider did not have suitable arrangements in place to ensure that staff were appropriately trained and supervised to deliver care to service users safely and to an appropriate standard.
  • Staff had failed to notify CQC of safeguarding incidents in line with legal requirements.
  • Some people were not being supported to manage their medicines safely. Medicines administration records were incomplete so it was not clear whether people had taken their medication as prescribed.
  • The provider had failed to introduce an effective system to regularly assess and monitor the quality of service that people received.
  • Care records were not sufficiently detailed, completed, accurate or up-to-date to ensure the care people received met their needs.

Debbie Westhead, CQC’s Deputy Chief Inspector of Adult Social Care in the North, said:

“Homecare agencies provide a vital service to help people get on with their daily lives, but inconsistent or unreliable care can be very worrying, particularly for people who depend on their care worker and may have no one else to call on.

“We found the care provided by 1 Diamond Jones Service Limited fell a long way short of the level of service we expect.

“The provider has a responsibility to ensure that people are safe and protected from the risk of harm and people have a right to high quality care.

“Systems should be in place to monitor the quality of the service, and it is of significant concern that 1 Diamond Jones Services Limited did not have such systems in place to halt the deterioration in the service.

"Since the inspection we have been working closely with Doncaster Council. We have placed this service in special measures and are taking further action in relation to this provider. We will report on this when it is completed.


For further information please contact Kirstin Hannaford on 0191 233 3629. For media enquiries about the Care Quality Commission, please call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters).

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


CQC has published a full report detailing the findings of their inspection at:


In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them. For further information, please visit:


Since 1 April, providers have been required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. For further information on the display of CQC ratings, please visit:


Special Measures All adult social care services inspected since 1 April 2015 that receive an overall rating of Inadequate will be placed into special measures by CQC. The regime is designed to make sure there is a timely and coordinated response to Inadequate care and we will use it alongside our enforcement policy.


When a service is in special measures it is the provider’s responsibility to improve, seeking appropriate support from its own resources and from other relevant organisations. When we can, we will signpost providers to improvement support agencies. 


Those services will be inspected again within six months. If a service demonstrates improvements and is no longer rated as inadequate for any of the five key questions we will take it out of special measures. If sufficient improvements have not been made and there remains a rating of inadequate for any key question or overall, we will take further action which may include cancelling the registration of that service.


More information can be found on our special measures process at


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.