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Devon GP surgery rated Outstanding by the Care Quality Commission

26 October 2016
The Blackdown Practice
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission (CQC) has found the quality of care provided by The Blackdown Practice in Hemyock, Cullompton, Devon to be Outstanding following an inspection in June 2016.

Inspectors rated the care at The Blackdown Practice Outstanding for being caring, responsive to people’s needs and well-led and Good for being safe and effective.

Professor Steve Field, Chief Inspector of General Practice said:

“I am delighted to highlight the exceptional service at The Blackdown Practice, people are entitled to services which provide safe, effective, compassionate and high quality care. The GPs and staff have demonstrated a real commitment to their patients.

“All of this hard work and dedication pays off in making a real difference for their patients – which is why we have found the practice to be Outstanding. I hope other practices will see this service as a model for excellent care.”

Ruth Rankine, Deputy Chief Inspector of General Practice in the South Region, said: “The Blackdown Practice is providing an exceptional service with high quality integrated care and treatment with an emphasis on good health and well-being. This service is a real asset to the people living in Blackdown Hills.

“The practice was dedicated to delivering compassionate and responsive care, and worked closely with the local community to plan how services could better meet patient’s needs. There was a clear vision to provide care that they themselves would like to receive.

“This is a great example of what outstanding care looks like.”

Julia Cory, Head of Primary Care for NHS England in the South West, said:

“This is a great acknowledgment of the hard work at The Blackdown Practice, which champions integrated health and social care in the local community. The practice successfully introduced the role of Practice Community Matron; which has provided vulnerable patients with greater preventative care and support. The outstanding rating reflects their commitment to continually look for innovative ways to provide the best care for their patients.”

The report highlights a number of areas of outstanding practice, including:

  • The practice was dedicated to delivering compassionate and responsive care to patients, particularly those with long term conditions and older people who were frail and at risk of social isolation.
  • People said care exceeded their expectations. There was a commitment to deliver co-ordinated care with other organisations and the local community to meet peoples’ needs.
  • The practice has driven innovation through a long term health conditions project with the local community, and appointed a community matron as a point of contact to provide anticipatory care to vulnerable patients.
  • The practice pro-actively identified carers and worked with Devon Carers, a voluntary organisation to run monthly advice and support drop in session.
  • There was a strong community approach, three GP’s at the practice were founding members of a patient focused charity based within the building that supported 300 patients each year. Patients could access many types of support from the charity, including; information, transport assistance support and social activities for vulnerable patients living in the community.


For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the duty press officer is unable to advise members of the public on health or social care matters).

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Providers must display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.