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Devon care home rated Outstanding by the Care Quality Commission

29 June 2017
The Woodmill
  • Media,
  • Care homes with nursing

The Care Quality Commission (CQC) has found the quality of care provided by The Woodmill, part of the Brain Rehabilitation Trust based in Cullompton, Devon, to be Outstanding following an inspection in March 2017.

Inspectors rated The Woodmill Outstanding for being well-led and responsive to people’s needs, and Good for being safe, effective and caring.

The Woodmill provides specialist neurobehavioral assessment and rehabilitation services for people with disabilities resulting from acquired brain injury. The service also offers longer term residential care for people with complex needs who are unable to live in a community based setting. The service forms part of the nationwide network of rehabilitation support services provided by The Brain Injury Rehabilitation Trust (BIRT).

Debbie Ivanova, CQC's Deputy Chief Inspector for Adult Social Care (South), said:

“The Woodmill provides an exceptional service specifically designed to meet the needs and enhance the lives of people living with disabilities resulting from acquired brain injury."

“It was encouraging to see that a wide range of activities were available and initiatives were in place to stimulate people’s interests and to provide them with a real focus for activities and conversations."

“People were supported by skilled and motivated staff who responded to their needs and wishes in a kind and responsive way while encouraging independence. The team should be extremely proud of the work they do. I congratulate the staff at The Woodmill for achieving our highest rating.”

Inspectors found that The Woodmill placed a very strong emphasis on person centred care. People were supported by staff to be fully involved in making decisions about their care, support and goals. They felt involved and their wishes were listened to and respected. This had led to the people feeling motivated, empowered and in control of their support. Staff were also highly motivated, skilled and enthusiastic, ensuring people's needs were met in a person centred way, which benefitted their rehabilitation.

The management, therapy and staff teams all shared a vision of rehabilitation and recovery, which created a culture which was person centred; focused on the best possible outcomes for people.

People were encouraged to have a voice about the service they received. They were invited to attend regular 'service user forums' to raise issues, make suggestions and have input into the management of services.

The full inspection report can be found on our website.

Last updated:
29 June 2017

Notes to editors

Whenever CQC inspects it will always ask the following five questions of every service:
  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Since 1 April, registered providers of health and social care services have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.