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Devon care home rated Outstanding by the Care Quality Commission

Published:
24 November 2016
Service:
Thornfield
Categories:
  • Media

The Care Quality Commission (CQC) has found the quality of care provided by Thornfield Care Home in Seaton, Devon to be Outstanding following an inspection in September 2016.

Inspectors rated Thornfield Care Home, Outstanding for being effective, caring and well-led and responsive to people’s needs and Good for being safe and well-led.

Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said:

“Thornfield Care Home provided exceptional care that enhanced people’s lives and responded effectively to their needs.  

“We were delighted to see how people were at the heart of the service, and staff demonstrated that they understood people, their views, their wishes and maintained people’s dignity and privacy at all times.

“It was encouraging to see a strong caring culture from all staff and a management team that were an excellent role model for good practice. Staff morale was high and staff enjoyed their work and understood their roles and responsibilities.

“The service continuously worked to support people’s hobbies and interests to make sure people lived full and meaningful lives. The team should be extremely proud of the work they do. I congratulate the staff at Thornfield Care Home for achieving our highest rating.”

The home had been designed to be ‘dementia friendly’ and to stimulate and support people. Visual reference points such as vintage posters and life-sized images of celebrities helped provide people living with dementia, a safe environment to move around in.

Staff had been trained to provide excellent end of life care, and were able to help people feel calm, pain free, safe and staff knew the importance of how touch, massage and music can help a person not feel alone.

People were supported to maintain their independence through a diverse range of activities, such as swimming or charity work and people were encouraged to remain active in their local community. Care and activities were further supported by an aroma therapist, physiotherapist and music therapist who visited weekly.

The service provided excellent support to people and their relatives for end of life care. Staff were able to attend specialist end of life training, called ‘Soul Midwives’, a companion that makes sure that anyone at the end of their life has a dignified and peaceful experience.

Ends

For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.