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Derbyshire GP surgery is rated as Outstanding by the Care Quality Commission

24 December 2015
Staffa Health
  • Media

The Care Quality Commission has found the quality of care provided by Staffa Health (Tibshelf) in Derbyshire, to be Outstanding following an inspection in September.

Inspectors found that the practice was providing an innovative, caring, effective, responsive and well-led service that meets the needs of the population it serves.

Staffa Health (Tibshelf) provides services from a main surgery at Tibshelf and three branch surgeries at Pilsley, Stonebroom and Holmewood.

A full report of the inspection has now been published and is available on CQC’s website.

Under CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The report on Staffa Health (Tibshelf) highlights a number of areas of outstanding practice, including

  • The practice employed a care coordinator and a health needs support worker to ensure that multidisciplinary care their patients received was integrated and well-coordinated. This ensured an effective link between health services, social care services and the voluntary sector.
  • In response to high rates of emergency admissions linked to falls, the practice had introduced the Otago Falls Prevention Programme. This had a positive impact and inspectors saw evidence to demonstrate a decrease in the number of falls related admissions to hospital.
  • The practice continuously improved the way it delivered services by proactively identifying learning from a range of sources including patient feedback, complaints and significant events.
  • The practice ensured learning from significant events and complaints was maximised and shared with all staff. The practice had introduced quarterly lessons learned newsletter for staff.

The practice had a clear vision which was shared with staff and patients. This vision was reflected in the practice’s plans for the future and was central to the care provided.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“It is clear Staffa Health Tibshelf is providing an effective, responsive and well led service which is a real asset to the people living in this part of Derbyshire.

“Feedback from patients and clinical teams was excellent and staff went above and beyond their level of duty to care for patients.

“There was a very clear leadership structure and staff felt supported by the management. The practice proactively sought feedback from staff and patients which it took into consideration and acted upon.

“For those people with the most complex needs, the practice worked with relevant health and care professionals to deliver a multidisciplinary package of care. The practice employed a care co-ordinator who was a member of a wider community support team.

“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”


For further information, please contact Helen Gildersleeve, Regional Engagement Officer on 0191 2333379.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on Staffa Health (Tibshelf).

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.  Further information on the requirement for providers to prominently display their CQC ratings.

In July 2015 CQC launched a new online toolkit for GPs, featuring examples of outstanding practice that inspectors have found in GP surgeries across England. The toolkit, at, intends to provide real-world, illustrative examples of high quality general practice that other providers can refer to.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.