The Care Quality Commission has found the quality of care provided by Staffa Health (Tibshelf) in Derbyshire, to be Outstanding following an inspection in September.
Inspectors found that the practice was providing an innovative, caring, effective, responsive and well-led service that meets the needs of the population it serves.
Staffa Health (Tibshelf) provides services from a main surgery at Tibshelf and three branch surgeries at Pilsley, Stonebroom and Holmewood.
A full report of the inspection has now been published and is available on CQC’s website.
Under CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.
The report on Staffa Health (Tibshelf) highlights a number of areas of outstanding practice, including
- The practice employed a care coordinator and a health needs support worker to ensure that multidisciplinary care their patients received was integrated and well-coordinated. This ensured an effective link between health services, social care services and the voluntary sector.
- In response to high rates of emergency admissions linked to falls, the practice had introduced the Otago Falls Prevention Programme. This had a positive impact and inspectors saw evidence to demonstrate a decrease in the number of falls related admissions to hospital.
- The practice continuously improved the way it delivered services by proactively identifying learning from a range of sources including patient feedback, complaints and significant events.
- The practice ensured learning from significant events and complaints was maximised and shared with all staff. The practice had introduced quarterly lessons learned newsletter for staff.
The practice had a clear vision which was shared with staff and patients. This vision was reflected in the practice’s plans for the future and was central to the care provided.
Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:
“It is clear Staffa Health Tibshelf is providing an effective, responsive and well led service which is a real asset to the people living in this part of Derbyshire.
“Feedback from patients and clinical teams was excellent and staff went above and beyond their level of duty to care for patients.
“There was a very clear leadership structure and staff felt supported by the management. The practice proactively sought feedback from staff and patients which it took into consideration and acted upon.
“For those people with the most complex needs, the practice worked with relevant health and care professionals to deliver a multidisciplinary package of care. The practice employed a care co-ordinator who was a member of a wider community support team.
“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”
Ends
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Find out more
Read our reports about Staffa Health (Tibshelf).
For those people with the most complex needs, the practice worked with relevant health and care professionals to deliver a multidisciplinary package of care.
Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry, Central region