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Derbyshire GP surgery is rated as Outstanding by the Care Quality Commission

Published:
14 January 2016
Service:
Whittington Moor Surgery
Categories:
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission (CQC) has found the quality of care provided by Whittington Moor Surgery in Chesterfield, to be Outstanding following an inspection in November 2015.

Whittington Moor Surgery (Drs Abell, Church, Cooke, Dils, Stoodley and Taylor) is situated two miles from Chesterfield and is run by a partnership of six female GPs. It provides primary medical care services to approximately 7,525 patients.

Inspectors found that the practice was providing a safe, caring, effective, responsive and well-led service that meets the needs of the population it serves.

A full report of the inspection has now been published and is available ont his website.

Under CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The report on Whittington Moor Surgery highlights a number of areas of outstanding practice, including:

  • The practice demonstrated an exceptional approach to safety and had a designated lead GP for significant events who had undertaken additional training to support this role. Events were risk rated to identify those with more serious implications for patient safety to prioritise them for action. Positive events were also recorded to ensure these could be celebrated and shared as good practice with the team.
  • A comprehensive set of reception protocols had been developed as a reference document for staff to provide information on what to do in response to any issues they may encounter when dealing with patient queries.
  • The practice had been involved in establishing a telehealth system at one of the care homes which gave care home staff access to immediate clinical support via an external nurse triage facility. If the problem could not be resolved by telephone advice, the triage service requested the GP to visit. The impact of the scheme was evidenced by a reduction of 33 GP visits per month to the care home.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“It is clear that Whittington Moor Surgery is providing a safe, effective, caring, responsive and well led service which is a real asset to the people living in this part of Chesterfield.

“Patients said they were treated with compassion, dignity and respect and they were involved in decisions about their treatment and care. Our inspectors found the practice to be outstanding for providing safe, caring and well-led services and good for providing responsive and effective services.

“The practice had a clear vision which had quality and safety as its top priority. We observed a strong patient-centred culture. Feedback from patients about their care and treatment was consistently positive.

“The hard work of staff at this practice pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”

Ends

For media enquiries, call Regional Engagement Officer, Helen Gildersleeve on 0191 2333379. For media enquiries about the Care Quality Commission, please call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


CQC has published a full report on Whittington Moor Surgery.


Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.  Further information on the requirement for providers to prominently display their CQC ratings.


In July 2015 CQC launched a new online toolkit for GPs, featuring examples of outstanding practice that inspectors have found in GP surgeries across England. The toolkit, at www.cqc.org.uk/outstandingprimarycare, intends to provide real-world, illustrative examples of high quality general practice that other providers can refer to.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.