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Derbyshire GP surgery is rated as Outstanding by the Care Quality Commission

20 May 2016
Park Lane Surgery
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission has found the quality of care provided by Park Lane Surgery in Derby, to be Outstanding following an inspection in February.

Inspectors found the practice was providing a safe, effective, caring, responsive and well-led service that meets the needs of the population it serves.

A full report of the inspection has now been published and is available on CQC’s website:

Under CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The report on Park Lane Surgery highlights a number of areas of outstanding practice, including:

  • The practice issued a questionnaire so that patients with dementia and their carers were able to identify their preferences. This was done to assist with treating them with dignity and respect at times when they were unable to communicate effectively.
  • A Melanoma Awareness event had been instigated at the practice where screening was provided on the day and onward referrals made to treat potential or actual identified skin cancers for five patients who might otherwise have not visited their GP about their skin lesion.
  • The practice hosted a screening programme for Abdominal Aortic Aneurysm (AAA) which was attended by 302 people aged over 65.This led to aneurysms being detected in 5.5% of patients who attended which would otherwise have remained undetected.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“It is clear Park Lane Surgery is providing an effective, responsive and well led service which is a real asset to the people living in this part of Derbyshire.

“Staff worked closely with multidisciplinary teams to plan, monitor and deliver appropriate care for patients.

“There was a clear leadership structure and staff felt supported by management. High standards were promoted and owned by all practice staff and teams worked together across all roles.

“The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations. This included counselling and telephone support provided by local organisations.

“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”


For further information, please contact Regional Engagement Officer, Helen Gildersleeve on 0191 233 3379. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters.

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


CQC has published a full report at:


To get to the heart of people’s experiences of care, we always ask the following five questions of services:

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups:

  • Older people
  • People with long-term conditions
  • Families, children and young people 
  • Working age people (including those recently retired and students) 
  • People whose circumstances may make them vulnerable 
  • People experiencing poor mental health (including people with dementia)

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. For further information on the requirement for providers to prominently display their CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.