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Deneside Court, Jarrow rated Inadequate by the Care Quality Commission and placed in special measures

30 May 2017
Deneside Court
  • Media,
  • Care homes with nursing

The Care Quality Commission (CQC) has told Deneside Court, Jarrow that they must make improvements to protect the safety and welfare of people they care for.

CQC carried out its most recent inspection in January and February.  Inspectors found that for safety and well-led, the home was inadequate, for effectiveness and responsiveness, they required improvement and for caring they were rated as good. Overall the service has been rated as Inadequate.

The full report from the inspection can be found on our website.

Some of the findings and background from the latest inspection included:

CQC had previously carried out a comprehensive inspection of Deneside Court on 28 July followed by 29 July, 4 and 11 August 2016.  . At this inspection, inspectors found continued breaches in respect of medicines management, staffing levels and people's health and nutritional needs.

Debbie Westhead, CQC's Deputy Chief Inspector of Adult Social Care in the North, said:

“It’s very disappointing to report that following an inspection in July and August 2016 this service is still failing to meet standards and that shortfalls identified in 2016 had still not been rectified. Inspectors found that medicines were not being managed, stored or recorded safely and this places people at risk."

“Inspectors also found that quality audits had not been undertaken or reviewed since the inspection in July 2016. With a new Director of Nursing and Quality, and an Assistant Director of Nursing and Quality I would have expected this to have been done."

“People are entitled to services which provide safe, effective, compassionate and high quality care, consequently Deneside Court will remain in special measures."

“Services in special measures will be kept under review and, if we have not taken immediate action to propose to cancel the provider's registration the service will be inspected again within six months. The expectation is that providers found to have been providing inadequate care should have made significant improvements within this timeframe."

“We have been working with local commissioners to ensure that people receiving services from Deneside Court, are not at undue risk.  If not enough improvement is made within this timeframe, we will consider what further action we will need to take in line with our enforcement procedures.”


For further information, please contact David Fryer, Regional Communications Manager - North, on 07754 438750.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
30 May 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.