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CyberKnife Centre rated Outstanding by CQC

Published:
27 April 2017
Service:
The CyberKnife Centre London
Categories:
  • Media,
  • Hospitals

A high-tech private London health centre that uses advanced robotics to treat tumours anywhere in the body - has been rated Outstanding overall by the Care Quality Commission.

CQC rated The CyberKnife Centre London as Outstanding for being well-led and effective. It was rated Good for being safe, caring and responsive, following an inspection in December 2016.

Part of HCA Healthcare UK, the centre, based in Harley Street, treats patients using non-surgical radiation therapy. Patients are typically treated in one to five sessions and treatment aims to target individual tumours with greater precision than conventional forms of radiotherapy.

CQC inspectors rated the service Outstanding overall because:

Staff were actively engaged in activities to monitor and improve quality and outcomes.

There were many examples of innovative practice and staff told inspectors about research being undertaken at the centre.

Staff, teams and services worked collaboratively to find innovative and efficient ways to deliver more joined-up care to patients.

People said that staff went the extra mile and the care they received exceeded their expectations.

The centre’s leadership was approachable and motivational. It promoted staff development and career progression.

The service had a clear vision and strategy. Staff were aware of the corporate vision.

Staff said they were well supported and felt valued by management and proud to work at CyberKnife.

England’s Chief Inspector of Hospitals, Professor Sir Mike Richards, said:

“It’s always encouraging when we find an Outstanding service and this was certainly the case with The CyberKnife Centre London."

“We found excellent multidisciplinary team working. Feedback from people who use the service and those who are close to them was consistently positive about the way staff treated people."

“Governance structures were well organised and well embedded and worked effectively to ensure there were clear lines of communication between key groups.”

You can read the report on our website.

Ends

For further information please contact Ray Cooling, Regional Engagement Manager (London), on 020 7448 9136 or call the press office on 020 7448 9401 during office hours. 

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Last updated:
29 May 2017

Notes to editors

The Chief Inspector of Hospitals, Professor Sir Mike Richards, is leading significantly larger inspection teams than before, headed up by clinical and other experts including trained members of the public.
Whenever CQC inspects it will always ask the following five questions of every service:
  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Since 1 April, registered providers of health and social care services have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.
 

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.