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Croftland Care Home with Nursing, West Yorkshire, is rated as Inadequate by CQC

26 March 2015
  • Media

The Care Quality Commission (CQC) has told a Huddersfield nursing home that it must make improvements or face further enforcement action.

During an unannounced inspection in October 2014, inspectors found that the home operated by Croft Care Homes Limited, was failing to provide care which was safe, effective, caring responsive or well led.

Inspectors found that improvements required as a result of a previous inspection in April 2014 had not all been made. Inspectors did see improvements in record keeping, care and welfare and also supporting residents to maintain a nutritious diet.

A full report of the latest inspection has been published on the CQC website this week.

Under CQC’s new programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, Croftland Care Home with Nursing has been rated as Inadequate.

CQC has issued the provider with a warning notice setting a deadline for improvements in relation to the management of medicines.

Inspectors identified a number of areas in which improvements were required, including:

  • Recruitment records for staff employed at the home were incomplete and inspectors were concerned that the provider had not followed robust recruitment procedures.
  • Inspectors found that people living in the home were not kept safe due to poor medicines management and administration.
  • New members of staff were not fully supported and new members of staff were not provided with formal induction training.
  • There were not always enough qualified, skilled and experienced staff to meet people’s needs.
  • Staff did not have sufficient skills and training to meet the needs of people at the home because they were not always provided with sufficient training and supervision.
  • Not all people’s care plans evidenced the provider was acting in accordance with legal requirements under the MCA Act 2005.
  • Although activities were organised to help engage people living at the home, they were not always planned in a way that met people’s individual needs.
  • The provider did not have an effective system in place to regularly assess and monitor the quality of service that people received.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North said:

“Whilst we found some elements of good care, overall we found that the care provided at Croftland Care Home fell short of what we expect services to provide and it is unacceptable that not all the improvements required as a result of our previous inspection last year have been made.

“We have told the provider that they must take action to resolve the issues we have identified as a priority and we are monitoring the situation closely in liaison with the local authority to ensure people are safe from any immediate risk.

“The people receiving care at Croftland Care Home are entitled to services that are of a consistently high quality.

“We will return to inspect the home to check that the provider has made all the changes required to ensure people are safe and well cared for. If we find that this is not the case we will consider using our legal powers further to protect the people who live here.”

When we propose to take enforcement action, our decision is open to challenge by the provider through a variety of internal and external appeal processes. We will publish a further report on any action we take.


For further information please contact CQC Regional Communications Officer Mark Humphreys on 0191 233 3519. Alternatively, the CQC press office can be contacted on 0207 448 9401 or out of hours on 07789 876508.

Last updated:
29 May 2017

Notes to editors


CQC has published a full report at


In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them. For further information, please visit:


Warning Notice issued in respect of:

  • Regulation 13 HSCA 2008 (Regulated Activities) Regulations 2010 Management of medicines

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.