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Crewe care service rated Outstanding by Care Quality Commission

21 October 2016
Belong at Home Domiciliary Care Agency Crewe
  • Media,
  • Care in your home and supported living

The Care Quality Commission (CQC) has found the quality of care provided by Belong at Home Domiciliary Care Agency Crewe, in Cheshire to be outstanding following an inspection in August this year.

Belong at Home Domiciliary Service Crewe is registered to provide personal care to people in their own homes. The Belong at Home Village is a building which incorporates nursing and residential accommodation alongside community facilities which are open to the public as well as people receiving care from the registered provider.

People who use the services of the domiciliary care service also have access to the facilities within the Belong village including a hair dressers, gym and adapted bathroom. At the time of inspection the service was supporting 30 people and employed ten staff to provide 220 hours of support on a weekly basis.

The service was rated Outstanding for being effective and caring and Good for being safe, responsive and well-led making them Outstanding overall.  

Sheila Grant, Head of Inspection for Adult Social Care at CQC said:

“We found the care provided at Belong at Home Domiciliary Care Agency Crewe to be outstanding.

“What we found was a kind, caring and effective service that people spoke very highly of.

“People using this service told us how staff often went the extra mile to help them and they had confidence in their abilities to care for them.

“This is reflected by what we saw in the way the service recruited staff. They hired those with shared beliefs in order to deliver high quality care in line with the service’s mission statement.

“We saw a vibrant and welcoming atmosphere in the community area, and it was impressive to see the way staff encouraged people using this service to socialise and to be part of their local community.

“It is for these reasons and more that we have rated Belong at Home Domiciliary Care Agency Crewe as Outstanding. This is a fantastic achievement for staff and a great resource for the people of Crewe to have on their doorstep.”

A full report of the inspection has been published.

The report highlights a number of areas of outstanding practice.

Staff that CQC spoke with were strongly committed to making a difference and spoke passionately and proudly about the people they supported. They were able to discuss ways in which they had made a gone the extra mile to make a positive difference to people's lives.

There was an emphasis on creating positive health outcomes for people who used the service and health care needs were met in a proactive manner with an holistic approach. The service addressed psychological and social needs alongside physical health and people using the service told inspectors their wellbeing had improved since they started using Belong at Home Domiciliary Service Crewe.

There was a strong emphasis on ensuring people's dietary needs were consistently met. A health professional with an interest in diet and nutrition spoke confidently about the skills of the staff and their ability to meet people's dietary requirements. They told inspectors the service worked innovatively to meet people's nutritional needs

People who used the service were supported to attend activities within the Belong at Home Village, if they wished. There was a vibrant and welcoming atmosphere within the community area which allowed people to feel comfortable and relaxed. Staff recognised the importance of friendship and socialisation and encouraged people to be part of their local communities. People were supported to attend classes and connect with their community. This created a sense of belonging for people, increasing confidence and self-worth.


Notes to editors

For further information please contact CQC Regional Communications Officer Kerri James by email or by phone on 07464 92 9966.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Providers must display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.