You are here

CQC welcomes Kings Fund report on patient experience in hospitals over the last ten years

10 December 2015
  • Media

Prof Sir Mike Richards, Chief Inspector of Hospitals, said: "We welcome the publication of the Kings Fund’s analysis of a decade’s worth of inpatient survey results.

"It is encouraging that patients are reporting improved care experiences in areas such as mixed sex accommodation and in cleanliness.

"While the results indicate that people’s experiences have been largely positive, overall there has not been much change over the last ten years and there have even been some areas of deterioration, such as with patient flow.

"We are clear that patient feedback should be a key driver for quality improvement in the NHS.

"How providers consider and act on patient feedback, including complaints and survey findings, is a core element of our inspections. Where a provider does not have systems in place to do this effectively, this would make us question the quality of its leadership and how ‘caring’ and ‘responsive’ its care can be.

"We encourage NHS trusts to reflect on their findings to understand what their patients really think about the care and treatment they provide, so that they can identify what is working well and what should change."


For media enquiries about the Care Quality Commission, please call the press office on 020 7448 9401 during office hours.

Also, follow the team on Twitter for the latest national announcements: @CQCPressOffice.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters).

For general enquiries, please call 03000 61 61 61.


Last updated:
29 May 2017

Notes to editors


  • For further information, please visit The Kings Fund's website.
  • The statistical information that The Kings Fund’s analysis is based on is available on this website. To download this, please visit Trends in the Adult Inpatient Survey 2005-2014.
  • The inpatient survey is part of a wider programme of NHS patient surveys, which cover topics including maternity, outpatient and A&E services, and community mental health services. CQC has been managing these on behalf of the Department of Health since 2008. For further information, visit our surveys page.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.