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CQC warns Four Seasons (No 11) Limited that it must improve standards at Edgeworth House

1 October 2014
Charlotte House
Four Seasons (No 11) Limited
  • Media,
  • Care homes with nursing

The Care Quality Commission has formally warned Four Seasons (No 11) Limited that it must make immediate improvements at Edgeworth House, in Bebington, Wirral.

The warnings follow an unannounced visit by inspectors to the home in July 2014, which was carried out as part of CQC’s scheduled inspection programme and also in response to concerns.

Visiting inspectors found that the home was failing to provide care which was safe, effective, caring, responsive or well led; and all six of the national standards assessed by the inspection team were not being met.

A full report has been published on the CQC website.

Inspectors identified a number of concerns, for example:

People living at the home expressed dissatisfaction with the range of social activities available.

Support was not always being provided in a way that ensured people were treated with due consideration, dignity and respect.

Inspectors raised concern that people requiring care or treatment were left unattended for lengthy periods of time due to staff shortages.

Some people living at the home told inspectors that they often waited long periods of time for staff to answer their call bells.Inspectors found that call bells were not positioned within easy reach of residents and in some cases did not work.

Inspectors found evidence of safeguarding incidents having occurred at the home that had not been notified to CQC as required by law.

Parts of the premises were unclean and the home had not been sufficiently adapted to enable people with physical disabilities to be as independent as possible.

There were not enough qualified, skilled and experienced staff to fully meet people's needs.

No evidence was found to show the provider had an effective system in place to regularly assess and monitor the quality of service that people receive or to identify and manage risks to the health, safety and welfare of people using the service.

As a result of the inspection, CQC has issued five formal warnings to the provider requiring improvements in relation to care and welfare of people who use services, assessing and monitoring the quality of service provision, safety and suitability of premises, respecting and involving people who use services and staffing.

Deborah Westhead, CQC’s Deputy Chief Inspector of Adult Social Care in the North has said:

“Our inspection has exposed poor care delivered in ill maintained conditions, and we have told the provider very clearly where improvements must be made.

“We have referred our findings to the local authority Environmental Health team, and we are in close liaison with partner agencies to ensure the safety and welfare of people living at the home.

“We will continue to monitor the situation carefully and we will inspect again soon to ensure all appropriate action has been taken.

“If we find that Four Seasons (No 11) Limited is not making enough progress we will consider using our legal powers further to protect the people who live there.”


For further information please contact CQC Regional Engagement Officer Mark Humphreys on 0191 233 3519. The CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143.

For general enquiries, call 03000 61 61 61.

Last updated:
30 May 2017

Notes to editors

The full report on Edgeworth House can be found on the CQC website here.


The Care Quality Commission has issued warnings to in relation to the following five regulations under the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010:


Regulation 9, Care and welfare of people who use services


Regulation 10, Assessing and monitoring the quality of service provision


Regulation 15, Safety and suitability of premises


Regulation 17, Respecting and involving people who use services


Regulation 22, Staffing


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.