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CQC takes action to protect residents of Angela Court

14 April 2015
  • Media

The Care Quality Commission has taken action to protect people who were living at Angela Court nursing home at Tipton St John in Devon.

During a series of inspections, CQC inspectors found that the provider, PSP Healthcare Limited, was failing to provide care which was safe, effective, caring, responsive or well led. Overall, Angela Court has been rated as Inadequate.

A full report of the inspection has been published on the CQC website:

Since the last inspection in February, all the people who had been living in Angela Court have moved to alternative accommodation, and the home is now empty. CQC is now taking further action against the provider PSP Healthcare Ltd in line with its enforcement policy.

  • Inspectors found that people’s safety, health and welfare were put at risk because there were not enough suitable staff on duty at all times.
  • People were not protected from abuse and avoidable harm because the arrangements to keep people safe were not effective. Staff were not skilled at managing people with behaviours which they found challenging and the provider did not supervise people adequately. 
  • People did not always receive their medicines as prescribed.
  • Appropriate standards of cleanliness and hygiene were not consistently maintained.
  • Some people were at increased risk of malnutrition and dehydration. Staff did not always make sure that people were eating and drinking enough.

Adrian Hughes, Deputy Chief Inspector of Adult Social Care for CQC, said:

“People are entitled to services which provide safe, effective, compassionate and high quality care.

"We found many concerns around people's care and welfare generally. It is clear that the provider, PSP Healthcare Limited, did not have a system to monitor the quality of the service and take the required action.

"When we are faced with a residential or nursing home failing their residents, our first instinct is to make sure the service improves. But there are times when we have no confidence that the service will improve. When this happens, we must take action to protect people.

"Since these concerns were first raised, we have been working closely with Devon County Council and the Northern, Eastern and Western Devon Clinical Commissioning Group. We are now taking further action in relation to this provider and will report on this when it is completed."


For media enquiries about the Care Quality Commission, please call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here (please note: the duty press officer is unable to advise members of the public on health or social care matters).

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


CQC has a range of enforcement powers which include restricting the services that a provider can offer or in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet standards. Any regulatory decision that CQC takes is open to challenge by a registered provider through a variety of appeal processes. CQC will report on any further action when the process is complete.


Since 1 April, providers have been required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. For further information on the display of CQC ratings, please visit: 




About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.