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CQC takes action to protect people using Speke Care Home (Residential), Liverpool

6 September 2016
  • Media

The Care Quality Commission is taking action to protect the safety and welfare of people using a residential care service in Speke, Liverpool which has been rated as Inadequate, following an inspection in May this year.

CQC inspectors found Speke Care Home (Residential) in Speke, Liverpool was Inadequate for being Safe, Effective, Responsive and Well-led. It was Requires Improvement for Caring. To read the full report and ratings for all key services click on this link:

Speke Care Home provides accommodation for people who do not require nursing care. It is a privately owned service which provides accommodation for up to 49 adults. At the time of the inspection, 20 people lived in the service, as an agreement was in place that the service does not admit any new people until improvements had been made and sustained.

  • Medicines were not managed in a safe way and staff did not have the information they needed to support people with their medicines.
  • Staff members were not always following the Mental Capacity Act (2005) for people who lacked capacity to make decisions. For example one person's Deprivation of Liberty (DoLS) was out of date and had expired 28 April 2016. This meant that the person may have since been deprived of their liberty unlawfully.
  • The service was not consistently respecting and involving people who use services in the care they received. We looked at six care plans and only two of the care plans had been updated but still did not have all of the persons details in place.
  • There was no registered manager of the home at the time of our inspection. The arrangements for the management of the service were poor and the current auditing processes did not identify problems with the service.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care, said:

“People who use care services rely heavily on their service to support them with their daily lives. They are entitled to services which provide safe, effective, compassionate and high quality care.

“Our first instinct is always to ensure the service improves, but we must take action to protect vulnerable people. We did find some improvement to care but there is still further progress to be made. In the meantime, the service will be kept under review and, we will not hesitate to take further enforcement action should the service deteriorate further.”


For further information please contact CQC Regional Communications Officer Kerri James by email or by phone on 07464 92 9966. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters.

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.