You are here

CQC takes action to protect people at Savile House in West Yorkshire

1 December 2017
Savile House
  • Media,
  • Care homes with nursing

Savile House, a residential care home in Halifax, West Yorkshire has been rated as Inadequate by CQC, following a third inspection in October.

Savile House provides personal care for older people, some of who may be living with a dementia. At the time of the inspection 18 people were using this service.

This service was previously inspected and rated as inadequate in November 2016 and again in April 2017 after CQC inspectors found eight breaches of the Health and Social Care Act 2008. The home was given additional time after their last Inadequate rating to show improvement following a new manager starting at Savile House.

The full report from the inspection can be found on our website.

Debbie Westhead, CQC’s Deputy Chief Inspector for Adult Social Care, said:

“People are entitled to services which provide safe, caring and high quality care. We found that the care provided at Savile House once again fell short of what we expect services to provide."

“Although there were new governance systems for monitoring improvement, these were not robust or effective which was evidenced by the continued breaches of seven regulations. This meant that’s people’s safety and care was not improving quickly."

“There were still not enough staff to meet people’s needs, especially at night and weekends. It was also concerning that staff were not reporting all potential safeguarding incidents to the local authority, including one incident which we flagged up as potential abuse but that was not reported."

“We are working with local partners including Calderdale Council to ensure the safety of people using this service whilst our enforcement action is ongoing.”

Other findings from the inspection included:

  • Staff recruitment had improved and we found appropriate checks had been completed before new staff started work.
  • However, there was still a lack of consistency in the way medicines were managed which meant inspectors could not be assured people were receiving their medicines as prescribed or when they needed them.
  • People were still not supported to have maximum choice and control of their lives.
  • Although meal times were a sociable event and people told inspectors they enjoyed their food, people's nutritional needs were not always met.

CQC are still taking enforcement action against the provider, Chestnut Care Limited which is subject to legal proceedings and CQC are unable to report on these proceedings until they have concluded.

Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.


For further information please contact CQC Regional Engagement Officer Kerri James by email or by phone on 07464 92 9966. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
30 November 2017

Notes to editors

There are four ratings that CQC can give to health and social care services: outstanding, good, requires improvement and inadequate.

  • Outstanding - the service is performing exceptionally well.
  • Good - the service is performing well and meeting expectations.
  • Requires improvement - the service isn't performing as well as it should and CQC have told the service how it must improve.
  • Inadequate - the service is performing badly and CQC have taken action against the person or organisation that runs it.

Providers are required by law to display their ratings on their premises and on their website so the public can see them quickly and easily. This should be done within 21 days of the publication of their inspection report.

CQC published a comprehensive ‘state of care’ report about adult social care services from 2014 to 2017 which can be viewed on our website.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.