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CQC takes action to protect people living at Hartlepool care homes

29 December 2015
Matt Matharu
  • Media

The Care Quality Commission (CQC) has taken action to cancel the registration of a care home provider in Hartlepool in response to on-going concerns with the quality and safety of care.

On 21 December 2015, the Care Standards Tribunal 'struck out' Matt Matharu's appeal against the CQC’s decision to cancel his registration with effect from 15 January 2016. The decision means that from that date, Matt Matharu will no longer be allowed to provide care services at Four Winds Residential Home, Highnam Hall and Parkview Residential Home.

The concerns were identified by CQC at the start of the year and the clear deterioration in standards since then and increased concerns regarding people's safety, mean that all three homes must close by 15 January 2016. This is in the interests of people's safety and wellbeing.

During unannounced inspections in January and February 2015, CQC's inspectors found that Mr Matharu's care homes were failing to provide care which was safe, effective, responsive or well led. All three homes were rated Inadequate. The provider was given opportunity to improve, but further inspections revealed continued failure and increased concerns.

The actions by the Care Standards Tribunal, CQC and Hartlepool Borough Council come as a result of longstanding concerns regarding Mr Matharu’s fitness as a registered provider and his continued failure to address serious concerns about the quality and safety of care provided to people living at all three homes.

Throughout these developments, CQC and Hartlepool Borough Council have been working closely together to ensure that families and relatives are kept informed and that disruption is minimal. CQC understands that Hartlepool Borough Council is liaising with the provider and is supporting residents and their relatives over the next four weeks as they find suitable alternative accommodation to meet their needs.

Full details of the inspectors' findings at all three homes have been published on the CQC website at

Debbie Westhead, Deputy Chief Inspector of Adult Social Care at the Care Quality Commission said:

"Together with our partners, we have been forced to take action against Matt Matharu following serious and continuing concerns about the safety and welfare of people living at his three care homes.

"At the start of the year CQC inspections identified concerns regarding the safety of the premises, poor medicines management and a failure to provide care that fully met people's needs. Subsequent inspections showed that standards of care were deteriorating, despite assurances that improvements would be made.

"Clearly, Mr Matharu has let residents and their families down and this cannot go on.

"The care standards tribunal has 'struck out' Matt Matharu's appeal – importantly giving people four weeks to look for new accommodation before all three care homes must close.

"This is not a decision anyone takes lightly and we understand that all efforts are being made to minimise any disruption – however, when concerns are so serious, action must be taken to protect people from harm.

"We have been liaising closely with the council and they are currently overseeing the safe relocation of residents to alternative homes."


For further information, please contact Kirstin Hannaford, Regional Engagement Manager on 0191 233 3629 or 07825947160.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

On 8 July 2015 CQC served a Notice of Decision to cancel the registration of Matt Matharu under Section 17 of the Health and Social Care Act 2008. On 21 December Matt Matharu's appeal against the Notice of Decision was struck out by the Care Standards Tribunal. This means that as of 4pm on 15 January 2016 Matt Matharu is no longer registered to provide 'accommodation for persons who require nursing or personal care' at:

  • Four Winds Residential Home, Elwick Road, Hartlepool,
  • Highnam Hall, Park Avenue, Hartlepool
  • Parkview Residential Home, Station Lane, Seaton Carew, Hartlepool

CQC has published full reports detailing the findings of their latest inspections of all homes on this website.

In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them. For further information, please visit 'Making the 'Mum test' real'.

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. See further information on the requirement for providers to prominently display their CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.