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CQC requires immediate improvement at a care home in Hull

19 February 2014
Eastrise Residential Home
Donnelly Care Homes Ltd

19 February 2014

The Care Quality Commission (CQC) is taking action to protect the safety and welfare of people living at Eastrise Residential Home in Hull.

In a report published today, CQC inspectors identify the findings from an unannounced inspection of the home which took place in November 2013. This inspection was carried out as part of CQCs scheduled inspection programme for 2013/14.

Visiting inspectors reviewed a sample of care records, observed how people were being cared for, and also spoke to residents living in the home, their relatives, and members of staff.

CQC found that the provider, Donnelly Care Homes Limited, was failing to comply with national standards relating to care and welfare, safeguarding, staffing, supporting workers, assessing and monitoring the quality of service provision, notification of incidents and records management.

  • Inspectors found that care plans to guide staff about residents individual care and support needs were not always in place for people living in the home.
  • People’s needs were not being regularly assessed to ensure that the most appropriate care could be provided where people’s needs changed.
  • Inspectors found that incidents had occurred at the home but had not been properly reported to CQC or the Local Authority in line with official safeguarding procedures.
  • Inspectors found that sufficient numbers of staff were not always on duty to fully meet the needs of people living in the home. Staff and relatives told inspectors that they felt additional staff were required.
  • A review of staff training records indicated that staff training was not being regularly updated and staff did not receive one-to-one supervision sessions to support their professional development.
  • Inspectors found that processes in place to monitor care quality were limited. Although a computerised system was used to record any accidents and incidents that occurred, there was a lack of evidence to show that this information was used to manage future risks or improve the service by learning from errors. As a result of the inspection, CQC has issued four formal warnings to the provider requiring improvements in relation to care and welfare of people who use services, safeguarding people who use services from abuse, staffing and notification of other incidents.

The home must also take action to address shortfalls against the additional three standards that are not being met.

Malcolm Bower-Brown, CQC’s Regional Director for the North said:

“We were extremely disappointed to find these shortfalls against national standards at Eastrise Residential Home and have warned the provider that immediate improvements must be made.

“We continue to monitor the situation carefully and we will inspect again in the near future to ensure residents are being given the service they are entitled to expect.

“If we find the home has not made the required improvements we will consider the need for further regulatory action to ensure that residents receive the service they are entitled to expect.”

Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes


For further information please contact Kirstin Hannaford CQC Regional Communications on 0191 233 3629.

The CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143.


CQC has published full reports on Eastrise Residential Home here.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.

Last updated:
30 May 2017