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CQC requires immediate improvement at Ashley Manor Nursing Home - Southampton

17 September 2015
Ashley Manor Nursing Home - Southampton
  • Media

The Care Quality Commission (CQC) is taking action to protect the safety and welfare of people receiving care from Ashley Manor Nursing Home - Southampton.

In a report published today, CQC sets out the findings from an unannounced inspection of Ashley Manor Nursing Home - Southampton which took place in August 2015.

The inspectors reviewed a sample of care records and spoke with people using the service, their relatives, and members of staff. As a result they judged that the registered provider, Theresa Andrews, was failing to provide care which was safe, effective, caring, responsive to people’s needs or well led.

Under CQC’s programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, Ashley Manor Nursing Home - Southampton has been rated as Inadequate.

A full report from the inspection has been published on the CQC website.

Deborah Ivanova, CQC’s Interim Deputy Chief Inspector - Adult Social Care (South Region) said:

“This woeful shortfall in standards at Ashley Manor Nursing Home Southampton is unacceptable. We have told the provider very clearly where improvements must be made and we are currently using our enforcement powers to ensure this happens. We have also placed the service in Special Measures.

“We are working closely with local agencies and will continue to monitor the service. We will not hesitate to take further action to ensure people receive the care and support they are entitled to expect.

“If anyone has concerns about this or any other registered service, please do not hesitate to contact us.”

Inspectors’ concerns included:

  • There were not enough staff on duty at all times to meet people’s needs and this impacted on the care they received. Inspectors observed the home was dirty. It was observed during one meal time that once the meal was completed, all staff left to go on their break, leaving people at risk if they need the support.
  • Inspectors found some kindly treatment of people living in the service. However, overall the care was institutionalised, i.e. the same for everyone rather than personalised. People were not treated with dignity and respect, offered choice or encouraged or supported to be independent.
  • The provider and the registered manager did not demonstrate that they understood their legal responsibility to keep people safe. For example medicines were in breach the Misuse of Drugs Act 1971. To keep people safe, police offers took the drugs away.
  • People’s food and fluid intake was not monitored to ensure people had sufficient fluid and dietary intake to meet their needs, this put people at risk of dehydration or malnutrition. During the inspection, evidence seized demonstrated that no person living in the home consistently received enough fluids to meet their needs.


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Last updated:
29 May 2017

Notes to editors

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.