You are here

CQC rates Newcastle care home as Outstanding

15 November 2017
Bradbury Wing - Care Home with Nursing Physical Disabilities
  • Media,
  • Care homes without nursing

The CQC has found the quality of care provided by Bradbury Wing - Care Home with Nursing Physical Disabilities, in Jesmond, Newcastle upon Tyne to be Outstanding following an inspection in July.

Bradbury Wing provides nursing care and personal support and accommodation for people, with a physical disability. At the time of the inspection there were 20 people using this service.

CQC asks five questions when it inspects. Are services safe, effective, caring, responsive and well-led? Bradbury Wing is rated as Outstanding for being effective, responsive and well-led, and Good for being safe and caring.

A full report of the inspection has been published on our website.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

“We found the quality of care provided at Bradbury Wing in Newcastle upon Tyne to be outstanding."

“Staff at this home were led by a manager who displayed exceptional leadership qualities, empowering staff to provide care that was tailored to meet people’s individual needs."

“We saw that staff knew people using the service well, and understood their needs. It was clear that people were well cared for and staff helped them to maintain their independence and give them a good sense of self-worth."

“We also saw a service that had a strong presence of health care professional involvement which ensured an exemplary level of care was being provided."

“All the staff at Bradbury Wing should be very proud of the care they are providing and I hope other providers look to their example of what outstanding care should look like.”

Some of the findings from the inspection included:

  • The care that people had received at the service had prevented hospital admissions. People were supported and encouraged to have regular health checks and were accompanied by staff to hospital appointments.
  • There was a strong emphasis on person centred care. People and their families were at the centre of decision making whilst working alongside professionals to get the best outcome possible.
  • People's independence was actively encouraged. The registered manager and staff displayed clear resolve to make a positive difference to people's lives. Staff encouraged and supported people to access activities within the community.


For further information please contact CQC Regional Engagement Officer Kerri James by email or by phone on 07464 92 9966. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
14 November 2017

Notes to editors

There are four ratings that CQC can give to health and social care services: outstanding, good, requires improvement and inadequate.

  • Outstanding - the service is performing exceptionally well.
  • Good - the service is performing well and meeting expectations.
  • Requires improvement - the service isn't performing as well as it should and CQC have told the service how it must improve.
  • Inadequate - the service is performing badly and CQC have taken action against the person or organisation that runs it.

Providers are required by law to display their ratings on their premises and on their website so the public can see them quickly and easily. This should be done within 21 days of the publication of their inspection report.

CQC published a comprehensive ‘state of care’ report about adult social care services from 2014 to 2017 which can be viewed on our website.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.