The Care Quality Commission has found the quality of care provided by Dr Shamsee, Ward and Associates, from Oatlands Health Centre in Holmfirth to be Outstanding following an inspection carried out in October 2016.
Inspectors rated the practice as Outstanding for being safe, caring, responsive, well-led and Good for effective, giving them their overall Outstanding rating. A full report of the inspection is available on our website.
CQC’s Deputy Chief Inspector of General Practice in the North, Alison Holbourn said:
“Dr Shamsee, Ward and Associates is an impressive service that was delivering high quality care across all of the areas that we look at on inspection."
“The feedback we received from people using their services was extremely positive. The practice also listened to the feedback people gave and used it to improve their services."
“The practice is extremely well-led, with management always pushing for continuous improvement. We saw that additional training was undertaken by staff to proactively improve the lives of people using this service."
“All of the staff at this practice should be very proud of the service they are providing. Other providers should look to them as an example of how to provide great care.”
Professor Steve Field, CQC's Chief Inspector of General Practice said:
“I am delighted to highlight the exceptional service which is being provided by this practice."
Some of the CQC’s findings included:
- Feedback from patients about their care was consistently highly positive and every aspect of the national GP patient survey was higher than local and national averages. For example, 99% of patients said they would recommend this GP practice to someone who had just moved to the local area
- The practice maintained the highest standards in relation to Infection Prevention and Control (IPC). They also notified patients of any infection control incidents that had occurred.
- Learning from complaints was embedded into the practice ethos with all team members engaged in reviewing and learning from complaints on a monthly basis. Learning was shared between the providers’ two locations in order to maximise opportunities for reflection.
- Patients said that staff went the extra mile and the care they received exceeded their expectations. The practice ethos of ‘every patient is our only patient’ was highly apparent in the comments inspectors received.
- Staff were motivated and inspired to offer kind and compassionate care and worked to overcome obstacles to achieving this. For example, a patient with a serious diagnosis was provided with specialised care for a year, usually only available in hospital. This involved the nurse practitioner accessing enhanced training to provide support and working collaboratively with the reception team in providing early morning access for the patient to minimise disruption to their daily life.
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For further information please contact CQC Regional Engagement Officer Kerri James by email kerri.james@cqc.org.uk or by phone on 07464 92 9966.
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Dr Shamsee, Ward and Associates is an impressive service that was delivering high quality care across all of the areas that we look at on inspection
CQC’s Deputy Chief Inspector of General Practice in the North, Alison Holbourn