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CQC rates Huddersfield GP surgery as Outstanding

Published:
30 March 2017
Service:
Dr Shamsee, Ward and Associates
Categories:
  • Media

The Care Quality Commission has found the quality of care provided by Dr Shamsee, Ward and Associates, from Oatlands Health Centre in Holmfirth to be Outstanding following an inspection carried out in October 2016.

Inspectors rated the practice as Outstanding for being safe, caring, responsive, well-led and Good for effective, giving them their overall Outstanding rating.  A full report of the inspection is available on our website

CQC’s Deputy Chief Inspector of General Practice in the North, Alison Holbourn said:

“Dr Shamsee, Ward and Associates is an impressive service that was delivering high quality care across all of the areas that we look at on inspection."

“The feedback we received from people using their services was extremely positive. The practice also listened to the feedback people gave and used it to improve their services."

“The practice is extremely well-led, with management always pushing for continuous improvement. We saw that additional training was undertaken by staff to proactively improve the lives of people using this service."

“All of the staff at this practice should be very proud of the service they are providing. Other providers should look to them as an example of how to provide great care.”

Professor Steve Field, CQC's Chief Inspector of General Practice said:

“I am delighted to highlight the exceptional service which is being provided by this practice."

Some of the CQC’s findings included:

  • Feedback from patients about their care was consistently highly positive and every aspect of the national GP patient survey was higher than local and national averages. For example, 99% of patients said they would recommend this GP practice to someone who had just moved to the local area
  • The practice maintained the highest standards in relation to Infection Prevention and Control (IPC). They also notified patients of any infection control incidents that had occurred.
  • Learning from complaints was embedded into the practice ethos with all team members engaged in reviewing and learning from complaints on a monthly basis. Learning was shared between the providers’ two locations in order to maximise opportunities for reflection.
  • Patients said that staff went the extra mile and the care they received exceeded their expectations. The practice ethos of ‘every patient is our only patient’ was highly apparent in the comments inspectors received.
  • Staff were motivated and inspired to offer kind and compassionate care and worked to overcome obstacles to achieving this. For example, a patient with a serious diagnosis was provided with specialised care for a year, usually only available in hospital. This involved the nurse practitioner accessing enhanced training to provide support and working collaboratively with the reception team in providing early morning access for the patient to minimise disruption to their daily life.

Ends

For further information please contact CQC Regional Engagement Officer Kerri James by email kerri.james@cqc.org.uk or by phone on 07464 92 9966. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Under CQC’s new programme of inspections led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.