The Care Quality Commission has rated the care being provided by The Wilf Ward Family Trust Domiciliary Care Ryedale and Whitby to be Outstanding, following inspections in June and July this year.
The service is based in Pickering, North Yorkshire, and provides personal care for people in their own homes and in supported living settings. At the time of this inspection 22 people were receiving care. The service was previously rated Good following an inspection in December 2015, at the latest inspection CQC inspectors found the management team and staff had developed and improved the care service it provides.
The Wilf Ward Family Trust Domiciliary Care Ryedale and Whitby was rated as Outstanding overall and for being responsive and well-led, and Good for being safe, effective and caring.
Debbie Westhead – Deputy Chief Inspector of Adult Social Care said:
“It’s great to see an already Good service improve to be Outstanding. We found that the management team had a strong focus on learning and developing best practice, and continuous improvement. Keeping a record of their research was an excellent way to reflect on their work and drive it forward.
“We also found robust systems in place to keep people safe and an understanding of how technology could be used to improve people’s lives. It was clear that the service wanted people to be involved in their care and actively encouraged collaboration. The people receiving care told us how much they had achieved, because of the caring relationships that had been formed.
“Dedicated, skilled and motivated staff led by very strong management are some of what makes this service an Outstanding example. Well done.”
It’s great to see an already Good service improve to be Outstanding
Debbie Westhead, Deputy Chief Inspector of Adult Social Care