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CQC rates Greater Manchester GP surgery as Outstanding

20 August 2015
Rock Healthcare Limited
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission has found the quality of care provided by Rock Healthcare Limited in Bury, Greater Manchester to be Outstanding following an inspection in May 2015.

Under CQC’s programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well-led.

The inspection team, which included a GP and a practice manager as specialist advisors, rated the services provided by Rock Healthcare Limited as Outstanding overall and Outstanding for the services provided to all population groups including older people, people with long-term conditions, families, children and young people, people of working age, and those experiencing poor mental health.

A full report of the inspection has been published today.

The practice located on Derby Way, in Bury serves over 3,700 patients.

The report highlights a number of areas of outstanding practice, including:

  • The practice had increased the flexibility of access to appointments and this had resulted in a reduction of patients using the out of hours service as well as very positive patient feedback.
  • The practice had an exceptional staff skill mix which included advanced nurse practitioners (ANPs) who were able to see a broader range of patients than practice nurses.
  • The practice had continually reached out to the local community by approaching local bail hostels and centres for the treatment of addiction and ensured anyone attending the practice would be seen by a clinician even if they were not a registered patient.

Sue McMillan, Deputy Chief Inspector of General Practice in the North, said:

“I am delighted to highlight the exceptional standard of care which is being provided by Rock Healthcare Limited.

“It is clear that the practice is providing a caring, effective and highly responsive service which is a real asset to the people living in this part of Lancashire.

“Feedback from patients was overwhelmingly positive and we also received a number of positive testimonials from partner agencies commending the excellent working relationships they had established with Rock Healthcare.

“We were particularly impressed with the way that the practice actively engaged with commissioners of services, local authorities, other providers, patients and those close to them to support the provision of coordinated and integrated pathways of care that met patients’ needs.

“The practice had a clear vision which had quality and safety as its top priority. High standards were promoted and owned by all practice staff with evidence of team working across all roles.

“This is a great example of what outstanding care looks like.”


For further information please contact Kirstin Hannaford on 0191 233 3629.

For media enquiries about the Care Quality Commission, please call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters.) For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on Rock Healthcare Limited.

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?


For every NHS GP practice we will look at the quality of care for the following six population groups:

  • Older people
  • People with long-term conditions
  • Families, children and young people
  • Working age people (including those recently retired and students)
  • People whose circumstances may make them vulnerable
  • People experiencing poor mental health (including people with dementia)

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.