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CQC rates Frome Medical Practice in Somerset as Outstanding

6 August 2015
Frome Medical Practice
  • Media

The Care Quality Commission (CQC) has found the quality of care provided by Frome Medical Practice in Somerset to be Outstanding following an inspection carried out in June 2015.

Inspectors found that the surgery was providing a safe, effective and well-led service that was caring and responsive to the needs of the local community.

Frome Medical Practice provides a primary medical service to patients living in and around the Frome area of Somerset.

A full report of the inspection has been published today.

Ruth Rankine, Deputy Chief Inspector of General Practice for the South, said:

"We found that Frome Medical Practice is providing an Outstanding service, particularly for people whose circumstances may make them vulnerable.

“We were particularly impressed with the practice’s work to drive improvements to services for its patients and the commitment of all staff to continuously improve.”

“Staff demonstrated a detailed understanding of the differing needs of their patients and planned their services accordingly.”

Linda Prosser, Director of Commissioning at NHS England South, said:

“The practice prides itself on being a learning organisation and we can learn that through their professionalism and innovation they have achieved such a high standard. The NHS values the quality of care patients receive through their GP services and this ‘Outstanding’ rating is a credit to the centre, acknowledging their hard work and dedication to their patients and staff.”

Under CQC’s new programme of inspections, all GP practices in England are being given a rating according to whether they are safe, effective, caring, responsive and well-led.

The report on the Frome Medical Practice highlights a number of areas of outstanding practice, including:

  • The practice was forward thinking and used innovative methods to improve patient experience, working with other local providers to share best practice. For example, the practice had a team focused on reducing hospital admissions, providing support to high risk patients and working in collaboration with other teams.
  • The practice worked closely with other organisations and with the local community in planning how services were provided to ensure that they met patients’ needs.
  • The practice encourage suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the Patient Participation Group.


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Last updated:
29 May 2017

Notes to editors

CQC has published a full report on Frome Medical Practice.

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?


For every NHS GP practice we will look at the quality of care for the following six population groups:

  • Older people
  • People with long-term conditions
  • Families, children and young people
  • Working age people (including those recently retired and students)
  • People whose circumstances may make them vulnerable
  • People experiencing poor mental health (including people with dementia)

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.