The CQC has found the quality of care provided by Walsingham Support – Holly Dyke in Workington, Cumbria to be Outstanding following an inspection in May.
Holly Dyke is a purpose built residential care home which can provide support for people who are living with autism or a learning disability.
CQC asks five questions when it inspects. Are services safe, effective, caring, responsive and well-led? Holly Dyke is rated as outstanding for being responsive and well-led, and good for safe, effective and caring.
A full report of the inspection has been published on our website.
Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:
“We found the quality of care provided at Walsingham Support – Holly Dyke in Workington to be outstanding."
“It was impressive to see how person centred the service was. People’s individual needs were really taken care of and this bespoke service reflected the changes taking place in their lives, confidence and abilities."
“We saw a culture at the home which was open, transparent and progressive. All the staff were committed to continually improving the service, and people living at Holly Dyke, as well as their relatives were regularly consulted on changes and how improvements could be made."
“All the staff at Holly Dyke should be very proud of the care they are providing and I hope other providers look to their example of what outstanding care should look like.”
Some of the findings from the inspection included:
- People who used the service and their relatives spoke of outstanding care. They told inspectors that the provider and staff of the service went above and beyond to ensure they received a person centred service.
- Staff were recruited through a rigorous procedure, and were well supported by management. They received regular training to update their skills.
- Relatives and professionals were very positive about the service people received.
Ends
For further information please contact CQC Regional Engagement Officer Kerri James by email kerri.james@cqc.org.uk or by phone on 07464 92 9966.
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We found the quality of care provided at Walsingham Support – Holly Dyke in Workington to be outstanding
Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North