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CQC rates Cumbria care home as Outstanding

Published:
10 August 2017
Service:
Walsingham Support - Holly Dyke
Categories:
  • Media,
  • Care homes with nursing

The CQC has found the quality of care provided by Walsingham Support – Holly Dyke in Workington, Cumbria to be Outstanding following an inspection in May.

Holly Dyke is a purpose built residential care home which can provide support for people who are living with autism or a learning disability.

CQC asks five questions when it inspects. Are services safe, effective, caring, responsive and well-led? Holly Dyke is rated as outstanding for being responsive and well-led, and good for safe, effective and caring.

A full report of the inspection has been published on our website.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

“We found the quality of care provided at Walsingham Support – Holly Dyke in Workington to be outstanding."

“It was impressive to see how person centred the service was. People’s individual needs were really taken care of and this bespoke service reflected the changes taking place in their lives, confidence and abilities."

“We saw a culture at the home which was open, transparent and progressive. All the staff were committed to continually improving the service, and people living at Holly Dyke, as well as their relatives were regularly consulted on changes and how improvements could be made."

“All the staff at Holly Dyke should be very proud of the care they are providing and I hope other providers look to their example of what outstanding care should look like.”

Some of the findings from the inspection included:

  • People who used the service and their relatives spoke of outstanding care. They told inspectors that the provider and staff of the service went above and beyond to ensure they received a person centred service.
  • Staff were recruited through a rigorous procedure, and were well supported by management. They received regular training to update their skills.
  • Relatives and professionals were very positive about the service people received.

Ends

For further information please contact CQC Regional Engagement Officer Kerri James by email kerri.james@cqc.org.uk or by phone on 07464 92 9966. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
10 August 2017

Notes to editors

At the last inspection on 10 November 2014 the service was rated as good, with well -led rated as outstanding.  During this inspection CQC found the service had improved further so that it is now rated as overall outstanding

There are four ratings that CQC can give to health and social care services: outstanding, good, requires improvement and inadequate.

  • Outstanding - the service is performing exceptionally well.
  • Good - the service is performing well and meeting expectations.
  • Requires improvement - the service isn't performing as well as it should and CQC have told the service how it must improve.
  • Inadequate - the service is performing badly and CQC have taken action against the person or organisation that runs it.

Providers are required by law to display their ratings on their premises and on their website so the public can see them quickly and easily. This should be done within 21 days of the publication of their inspection report.

CQC published a comprehensive ‘state of care’ report about adult social care services from 2014 to 2017 which can be viewed on the website here.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.