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CQC rates Chatham Street Surgery, Reading, as Inadequate and places it in special measures

2 October 2015
Chatham Street Surgery
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission has placed the Chatham Street Surgery in Reading into special measures following a comprehensive inspection which has rated it as Inadequate.

The practice will now be able to access support from NHS England and the Royal College of General Practice to help it improve.

Under CQC’s programme of inspections, all GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The full report from the Chatham Street Surgery inspection, in August 2015, has been published on this website.

Patients told CQC that the use of locum GPs meant they did not receive continuity of care and that this caused them some concern.

Inspectors found significant concerns regarding medicines management. The surgery did not have robust systems in place in order to monitor and record fridge temperatures.<.p>

There were no processes to ensure that practice nurses administered vaccines in line with legal requirements and national guidance.

Patient outcomes were below average for the locality, and patients' needs were not always assessed. However, some audits had taken place to identify where improvements in patient care could be made.

Ruth Rankine, CQC Deputy Chief Inspector of General Practice said:

“Over the past three years the Chatham Street Surgery has seen a significant amount of change, and a lack of clear leadership and management.

“We have found sufficient areas of concern to place this practice into special measures. This will enable them to receive a package of support to help them improve, from NHS England and the RCGP.

“We will continue to monitor progress and we will inspect again in six months to check whether sufficient improvements have been made. I am hopeful that the practice will do what is required for the sake of their patients, but if we find that services remain inadequate, we will consider taking further action."

Dr Geoff Payne, Medical Director, NHS England, said:

"The CQC report identifies improvements that need to be made in a number of areas including monitoring performance, medicines management and managing risks.

“Patient safety is our top priority. Together with South Reading Clinical Commissioning Group, we are supporting the practice to develop and implement an action plan so that they can make improvements quickly.

“We encourage patients to continue to support the practice during this time.”


For further information please contact Yetunde Akintewe, CQC Regional Engagement Manager, on 07471 020 659. For media enquiries, journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report about Chatham Street Surgery.

Patients registered with practices which are placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. This does not mean that these practices will close.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.