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CQC rates Central London surgery as Inadequate

Published:
30 July 2015
Service:
Bayswater Medical Centre
Categories:
  • Media

The Care Quality Commission (CQC) has rated the Bayswater Medical Centre in Westminster, Central London, as Inadequate and has placed the provider into special measures following an inspection in June 2015.

Placement into special measures means that the provider must now make necessary improvements or face action that could result in closure.

During the inspection process, CQC found that the provider was failing to provide care which was safe, effective, caring, well-led and responsive to people’s needs.

Under CQC’s new programme of inspections, all primary medical services in England are being given a rating according to whether they are safe, effective, caring, responsive and well led.

A full report from the inspection has been published on this website.

CQC found that appropriate recruitment checks on staff had not been undertaken prior to employment. Staff were not clear about how to report incidents, near misses or concerns and there was no clear leadership structure or evidence of learning or development.

Patients said they experienced significant difficulties when booking appointments, were unclear about appointment availability and had to endure very long waiting periods before being seen. However, patients said they were treated with dignity and respect and the provider has been responsive to CQC inspection feedback.

Ursula Gallagher, Deputy Chief Inspector of General Practice in London:

“It is essential that Bayswater Medical Centre takes urgent action to address the concerns we identified during the last inspection. All providers have a responsibility to ensure that all patients are safe and have access to care that meets their needs.

“When we are faced with a provider that is failing to care for patients properly, our first instinct is to work with them to ensure that patient care improves.

“We will re-inspect within six months to check whether sufficient improvements have been made. If sufficient improvements have not been made and there remains a rating of inadequate for any key question or overall, we will take further action which may include closure.”

Ends

For further information please contact Yetunde Akintewe, CQC Regional Engagement Manager, on 07471 020 659. For media enquiries, call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


CQC has published a full report about the Bayswater Medical Centre.


Patients registered with practices which are placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. This does not mean that these practices will close.


To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).


Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the display of CQC ratings.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.