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CQC rates Blackpool care home as Outstanding

27 July 2017
St Stephens Nursing Home
  • Media,
  • Care homes with nursing

The CQC has found the quality of care provided by St Stephens Nursing Home, in Blackpool, Lancashire, to be outstanding following an inspection in April.

St Stephens provides nursing care and personal support for people, some of whom are living with dementia or physical disabilities. At the time of this inspection the home was fully occupied, with 31 people using the service.

CQC asks five questions when it inspects. Are services safe, effective, caring, responsive and well-led?  St Stephens Nursing Home is rated as outstanding for effective, caring, responsive and well-led, and good for being safe.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

“We found the quality of care provided at St Stephens Nursing Home in Blackpool to be outstanding."

“Staff at this home were led by an exceptionally kind manager who understood that high standards of care gave people meaningful lives."

“We saw that staff knew people using the service well, and understood their needs. It was clear that people were well cared for and staff helped them to maintain their independence and give them a good sense of self-worth."

“We also saw a service that was providing a service that was exemplary in its responsiveness. People and relatives told us they were provided with highly personalised care and that staff took the time to get to know people using the service and their likes and dislikes."

“All the staff at St Stephens Nursing Home should be very proud of the care they are providing and I hope other providers look to their example of what outstanding care should look like.”

Some of the findings from the inspection included:

  • People received care and support in an exceptionally personalised way. Care was focused on people’s wishes and preferences.
  • People and their families were at the centre of decision making whilst working alongside professionals to get the best outcome possible.
  • The staff team were highly motivated and enthusiastic, and committed to ensuring each person had a good quality of life.
  • The registered manager enabled staff to have time to sit and chat with each person and provide activities for long periods throughout the day. People and families we spoke with said this was an exceptional part of care provision at the home.


For further information please contact CQC Regional Engagement Officer Kerri James by email or by phone on 07464 92 9966. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
25 August 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.