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CQC rate Summerwood, New Milton as Outstanding

8 August 2017
  • Media

The Care Quality Commission (CQC) has found the quality of care provided by Summerwood in New Milton, Hampshire to be Outstanding following an inspection in June 2017.

Inspectors rated Summerwood, Outstanding for being caring and responsive to people’s needs and Good for being safe, effective and well led.

Summerwood offers accommodation and personal care for up to eight people living with a learning disability, autism or mental health needs.

Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said:

“Summerwood is providing an excellent culture that is open, person-centred, and empowering. Staff are going above and beyond to share information with people living in the service and provide explanations in a way that empowered them to make informed decisions and become more independent.”

“The team should be extremely proud of the work they do. I congratulate the staff at Summerwood for achieving our highest rating.”

Inspectors found a positive, can do culture within the home, led by the registered manager's excellent example. This was consistently commented on by relatives and health and care professionals who told CQC that the staff were extremely responsive and provided personalised support that met people's complex needs.;

People living in the service received person centred, individual support that enabled them to increase their self-esteem. They were encouraged to take part in a wide choice of activities, both at home and in the community, which increased their skills and independence. People living there were also supported to be involved in their local community where relationships and opportunities were pro-actively sought, such as taking part in a general election workshop.

Apple house Limited (the provider), had joined 'John's Campaign' a national initiative to promote positive relationships between care homes and families. People living at Summerwood were encouraged and supported by staff who were committed to helping them maintain relationships with family and friends and visitors were welcome at any time. Families felt valued and welcomed the kindness and care shown to them as well as their loved ones.

Staff were exceptionally positive about working at Summerwood and felt very well supported by the registered manager who they said provided clear and strong leadership and direction. Staff told CQC they learnt a lot from the registered manager's example and felt listened to and involved in the development of the service.


For further information please contact CQC Regional Engagement Manager John Scott on 07789875809 or, for media enquiries, call the press office on 020 7448 9401 during office hours.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
08 August 2017

Notes to editors


To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.