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CQC rate St Mary’s Island Surgery, Chatham as Inadequate

24 March 2016
Dr Stephen Lawrence
  • Media,
  • GP and GP out-of-hours services

England’s Chief Inspector of General Practice has placed a Kent GP practice into special measures following an inspection by the Care Quality Commission.

A specialist team of inspectors has given Dr Stephen Lawrence (also known as St Mary’s Island Surgery) in Chatham, Kent an overall rating of Inadequate and the practice has been placed into special measures.

Under CQC’s new programme of inspections, led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

St Mary’s Island Surgery was inspected in December by a CQC team which included a CQC lead inspector, a GP specialist adviser and a Practice manager specialist adviser.

A full report of this inspection has been published on this website today.

Janet Williamson, Deputy Chief Inspector of General Practice said:

“The way in which the service was provided by Dr Stephen Lawrence (St Mary’s Island Surgery) failed to meet the fundamental aspects of good health care that people have the right to expect. There are significant issues to be resolved, but with the right support through the special measures regime, I believe the practice can improve.

"We will re-inspect the practice within six months to check whether sufficient improvements have been made. If we find that the service provided by this practice remains inadequate, we will consider further enforcement action."

The Care Quality Commission has identified areas for improvement, which include revising:

  • Recruitment processes to ensure appropriate checks are undertaken prior to the employment of all staff.
  • Medicines management procedures to help ensure Department of Health guidance is followed when managing the storage of vaccines.
  • Risk assessment and management activities to include all risks to patients, staff and visitors.


For media enquiries, contact John Scott, Regional Engagement Manager, on 077898 75809 or contact CQC’s press office on 020 7448 9401, during office hours, or, out of hours, on 0778 987 6508. For general enquiries, call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report about Dr Stephen Lawrence (St Mary’s Island Surgery).

Patients registered with practices which are placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. This does not mean that these practices will close.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students), People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the display of CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.