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CQC rate Newcastle Medical Centre as Inadequate

29 September 2017
Newcastle Medical Centre
  • Media,
  • GP and GP out-of-hours services

England’s Chief Inspector of General Practice has placed a North East GP practice into special measures following an inspection by the Care Quality Commission in July.

The Care Quality Commission has found the quality of care at the Newcastle Medical Centre, in Eldon Square, Newcastle Upon Tyne, to be Inadequate. A full report of the inspection has been published on our website.

The Newcastle Medical Centre provides primary medical services to approximately 13,500 patients at their practice.

Inspectors rated the practice Good for being safe and caring, Requires Improvement for responsiveness, and Inadequate for being effective and well led, resulting in an overall Inadequate rating

Alison Holbourn, Deputy Chief Inspector of General Practice for the North, said:

“It is important that the people who are registered with the Newcastle Medical Centre can rely on getting the high quality care which everyone is entitled to receive from their GP."

“While we appreciate patients were treated with compassion, dignity and respect, we have also found some significant areas of concern, which is why we are placing the practice into special measures - so opening the way to further improvement, and to enable the Practice to receive support from NHS England among others."

“We will continue to monitor this practice and we will inspect again in six months to check whether improvements have been made. I believe that the practice will do what is required for the sake of its patients and encourage them to make the additional improvements building on work to date.”

The report highlights a number of areas where improvements should be made including:

  • The practice should monitor their outcomes against other similar services to improve effectiveness
  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. However records of significant events did not consistently detail discussion, actions taken and learning to lead improvements.
  • The practice should ensure that accurate notes are always maintained for each patient.


For further information please contact CQC Regional Engagement Officer Kerri James by email or by phone on 07464 92 9966. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
27 September 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.