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CQC rate Neetside Surgery in Bude as Outstanding

16 July 2015
Neetside Surgery
  • Media

The Care Quality Commission has found the quality of care provided by Neetside Surgery in Leven Road, Bude to be Outstanding following an inspection carried out in April. This is the first GP practice in Cornwall to be rated in this way

Under CQC’s new programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

Inspectors rated the practice at Leven Road, Bude, Cornwall, Good for being safe, caring and well led while rating it outstanding for being effective and responsive to people’s needs. A full report of the inspection has been published today.

Ruth Rankine, Deputy Chief Inspector of General Practice, said:

"We found that Neetside Surgery is providing an outstanding service, particularly for a higher than average number of patients living in the surrounding Cornish villages near Bude.

"The culture of continuous quality improvement and engagement united all staff to ensure good, high quality care for patients.

"The practice has been using innovative and proactive methods to improve patient outcomes, for example, all patients who are carers get a personal follow up and review each year."

The report highlights a number of areas of outstanding practice, including:

  • The practice takes a holistic approach to assessing, planning and delivering care and treatment to people who use services. The practice supports a high percentage of patients needing palliative care support due to the remote setting. This care is overseen by a GP partner who holds specialist qualifications and has extensive experience in palliative care.
  • There was a strong commitment to providing well co-ordinated, responsive and compassionate care for patients. A named GP and nurse monitored the health and well-being of vulnerable patients with a learning disability and/or complex mental health needs and patient reviews were routinely carried out in their own homes
  • In the summer months the demand on the practice could increase by a third at the height of summer, with over a 500 temporary patients, as Bude is a popular holiday resort. The practice strived to ensure that the services provided to patients was not affected by the seasonal impact of the influx of patients.


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Last updated:
29 May 2017

Notes to editors

CQC has published a full report on Neetside Surgery.

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.  Further information on the requirement for providers to prominently display their CQC ratings.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?


For every NHS GP practice we will look at the quality of care for the following six population groups:

  • Older people
  • People with long-term conditions
  • Families, children and young people
  • Working age people (including those recently retired and students)
  • People whose circumstances may make them vulnerable
  • People experiencing poor mental health (including people with dementia)

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.