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CQC rate Naomi House Children's Hospice, Winchester as Outstanding

14 March 2016
  • Media

The Care Quality Commission has found the quality of care provided by Naomi House Children's Hospice (also known as Naomi House & Jacksplace) as Outstanding.

Inspectors rated the service at Stockbridge Road, Sutton Scotney, Winchester Good for being safe, effective and well led while rating it Outstanding for being caring and being responsive to people’s needs.

A full report of the inspection has been published today:

Deborah Ivanova, Interim Deputy Chief Inspector of Adult Social Care, said:

“We found that Naomi House Children's Hospice was providing an outstanding service to the children and young people it supported and to their families, and the team there should be extremely proud of the work they do.

“We know how challenging yet, rewarding it is to work in such a service, and we were struck by the extent to which the hospice places the children and young people at the heart of everything it does. More than anything else, the way in which the staff team are led to think of each person as a unique individual and respond accordingly, is why this hospice has received the highest rating we can give.

“The support provided was designed not just to meet the child’s needs, but also to support parents and siblings –something many of us forget."

The report highlights a number of areas of outstanding practice, including:

A focused culture of children, young people and family at the service. Children, young people, families and staff were involved and consulted about all aspects of the service. Staff were fully committed to the children, young people and their families. There was a clear management structure and staff, children and young people and their families felt comfortable talking to the managers about any concerns and ideas for improvements. There were systems in place to monitor the safety and drive the continuous improvement of the quality of the service provided.

An holistic approach to children's and young people's care with the physical, well-being, social and spiritual needs of each child and young person given equal importance, together with the needs of those closest to them. Children and young people and their families received a very responsive service. Their needs were fully assessed, planned for and met. The service was creative and responsive to the changing needs of children and young people and had developed services in response to the local communities changing needs.

Children, young people and families were involved in developing the service and this was based on their needs. Children, young people and staff had fun together and there were lots of play and activities that were based on their preferences and needs. Children's individual sensory needs were met by the specialist equipment available.


For further information please contact CQC Regional Engagement Manager John Scott on 07789 875809 or, for media enquiries, call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here (Please note: the duty press officer is unable to advise members of the public on health or social care matters).

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.