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CQC rate Manchester GP inadequate and place it into special measures

5 February 2016
Brooks Bar Medical Centre
  • Media

England’s Chief Inspector of General Practice has rated a Manchester GP surgery as Inadequate and placed the practice into special measures following an inspection by the Care Quality Commission (CQC).

A specialist team of inspectors rated the Brooks Bar Medical Centre as Inadequate for providing services that were safe, responsive to people’s needs and well-led, Requires Improvement for providing effective services, and Good for caring services.

Under CQC’s new programme of inspections, all of England’s GP practices are being inspected and given a rating. Overall, Brooks Bar Medical Centre has been rated as Inadequate and placed in special measures. The service was also rated Inadequate for the services provided to all population groups.

The practice was inspected in November 2015 by an inspection team which included a GP and a practice manager as specialist advisors, and an expert by experience.

People told inspectors that the practice treated them with compassion, dignity and respect and they were involved in decisions about their care and treatment. However, inspectors found that whilst the practice had systems in place to report and record incidents, investigations were not thorough enough and lessons learned were not communicated widely. Staff did not have access to appropriate training and the practice did not manage risks to patients, in such areas as medicine management, recruitment and medical emergencies, well enough.

A full report of this inspection has been published on our website.

Sue McMillan, Deputy Chief Inspector of General Practice for the North of England, said:

“It is important that the people who are registered at Brooks Bar Medical Centre can rely on getting the high quality care which everyone is entitled to receive from their GP.

“Systems need to be strengthened to ensure that incidents are investigated thoroughly and that learning takes place which is shared widely throughout the staff at the practice. Action must also be taken to address the wider concerns we identified so that patients receive safe, high-quality primary care.

“I do not believe that the practice is likely to resolve its challenges without external support. This is why we are placing the practice into special measures.

“After a period of six months we will inspect again to check whether sufficient improvements have been made. If we find that the service provided by this practice remains inadequate, we will consider taking steps to cancel its registration with CQC.”

Patients registered with the practices being placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made.


For further information please contact CQC Regional Communications Officer Mark Humphreys on 0191 233 3519 or 07881656012.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report about Brooks Bar Medical Centre.

Patients registered with practices which are placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. This does not mean that these practices will close.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students), People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.

In July 2015 CQC launched a new online toolkit for GPs, featuring examples of outstanding practice that inspectors have found in GP surgeries across England. The toolkit, at, intends to provide real-world, illustrative examples of high quality general practice that other providers can refer to.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.