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CQC rate Hatherleigh Medical Centre, Devon Inadequate

11 August 2016
Hatherleigh Medical Centre
  • Media,
  • GP and GP out-of-hours services

England’s Chief Inspector of General Practice has placed a Devonshire GP practice into special measures following an inspection by the Care Quality Commission.

The Care Quality Commission has found the quality of care at the Hatherleigh Medical Centre in Hatherleigh, Devon, to be Inadequate. A full report of the inspection has been published.

The Hatherleigh Medical Centre provides primary medical services to approximately 2,180 patients at their practice.

Under CQC’s programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe,effective,caring,responsive and well-led.

Inspectors rated the practice inadequate for being safe,and well-led and requiring improvement for being caring, effective,and responsive to people’s needs.

Ruth Rankine, Deputy Chief Inspector of General Practice for the South, said:

“It is important that the people who are registered with the Hatherleigh Medical Centre can rely on getting the high quality care which everyone is entitled to receive from their GP.

“We have found significant areas of concern, which is why we are placing the practice into special measures - so opening the way to support from NHS England among others.

“We will continue to monitor this practice and we will inspect again in six months to check whether improvements have been made. I believe that the practice will do what is required for the sake of its patients.”

The report highlights a number of areas where improvements must be made including:

  • Staff told us the partners were approachable and took the time to listen to all members of staff, but that the practice was disorganised.
  • Staff understood their responsibilities to raise concerns, and to report incidents and near misses. When things went wrong reviews and investigations were thorough. However, lessons learned were not communicated widely enough to support improvement.
  • The majority of patients said they were treated with compassion, dignity and respect. However, not all felt cared for, supported and listened to by the GPs.
  • Although there were a number of monthly patient record checks to monitor patient conditions, we saw insufficient evidence that formal audits were driving improvements in patient outcomes.


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Last updated:
29 May 2017

Notes to editors

All adult social care services inspected since 1 April 2015 that receive an overall rating of Inadequate will be placed into special measures by CQC. The regime is designed to make sure there is a timely and coordinated response to inadequate care and we will use it alongside our enforcement policy.

When a service is in special measures it is the provider’s responsibility to improve, seeking appropriate support from its own resources and from other relevant organisations. When we can, we will signpost providers to improvement support agencies.

Those services will be inspected again within six months. If a service demonstrates improvements and is no longer rated as inadequate for any of the five key questions we will take it out of special measures. If sufficient improvements have not been made and there remains a rating of inadequate for any key question or overall, we will take further action which may include cancelling the registration of that service.

Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. Further information on the display of CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.