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CQC rate Framfield House, East Sussex as Outstanding

24 July 2017
Framfield House
  • Media,
  • Care homes with nursing

The Care Quality Commission (CQC) has found the quality of care provided by a care home in Seaford, East Sussex, to be Outstanding following an inspection in May 2017.

Inspectors rated Framfield House, Outstanding for being caring and responsive to people’s needs and Good for being safe, effective and well led.

Framfield House is a residential unit providing accommodation and care to young adults who attend St

John's School and College. St. John's is a special educational needs (SEN) school and specialist college that provides education, care and medical therapy to young learners aged 7 to 25, who have a wide range of complex learning disabilities, such as autism and related autistic spectrum conditions (ASC) and young learners who have special needs resulting from behavioural, emotional and social difficulties (BESD). 

Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said:

“Framfield House is providing an excellent culture that is open, person-centred, and empowering. Staff are going above and beyond to share information with learners and provide explanations in a way that empowered them to make informed decisions and become more independent."

“The common aim was to achieve outstanding outcomes for learners. Framfield excelled at providing consistency which had a positive impact on learners' wellbeing, reduced their anxiety levels and provided a much needed stability."

“The team should be extremely proud of the work they do. I congratulate the staff at Framfield House for achieving our highest rating."

The learner's experience of their care and support was overwhelmingly positive. They were involved in the planning and reviewing of their care records and were able to direct their care. They were also assisted using Innovative methods to learn how to manage their anxieties and emotions. They discussed and shaped the activities they wished to take part in and were listened to. They took part in socially inclusive activities in their local communities and well as at the college. Learners had work experience and work placement opportunities as well as working in college departments. Information was shared and explanations given to learners to help them form their own opinions and make their own choices and decisions

Staff were aware of their role in safeguarding learners from abuse and had received appropriate training. We saw risk assessments had been devised to help minimise and monitor risk, while encouraging learners to be as independent as possible. Staff were very aware of the particular risks associated with each person's individual needs and behaviour. 

Staff were enthusiastic and happy in their work feeling supported within their roles. They held the management team in high regard, where managers were always available to discuss suggestions and address problems or concerns. There was a strong emphasis on team work and communication sharing. The registered manager and staff were seen to have a 'can do' attitude and were solution focussed. 

The full inspection report can be found on our website.


For further information, please contact John Scott, Regional Engagement Manager on 077898 75809.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
24 July 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.