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CQC rate Durdells Avenue Surgery, Bournemouth as Inadequate

7 April 2017
Durdells Avenue Surgery
  • Media,
  • GP and GP out-of-hours services

England’s Chief Inspector of General Practice has placed a Bournemouth GP practice into special measures following an inspection by the Care Quality Commission.

The Care Quality Commission has found the quality of care at Durdells Avenue Surgery in Kinson Bournemouth, to be Inadequate.

A full report of the inspection has been published today on our website.

Durdells Avenue Surgery  provides primary medical services to approximately 3000 patients at their practice.

Inspectors rated the practice inadequate for being safe, effective, responsive to people’s needs and well led and good for being caring. 

Ruth Rankine, CQC's Deputy Chief Inspector of General Practice for the South, said:

“It is important that the people who are registered with Durdells Avenue Surgery can rely on getting the high quality care which everyone is entitled to receive from their GP."

“We have found significant areas of concern, which is why we are placing the practice into special measures - so opening the way to support from NHS England among others."

“We will continue to monitor this practice and we will inspect again in six months to check whether improvements have been made. I believe that the practice will do what is required for the sake of its patients.”

The report highlights a number of areas where improvements must be made including: 

  • The practice did not provide all recommended medicines and equipment to deal with emergencies or provide a risk assessment to rationalise this.  
  • Ensure sufficient staff are deployed to meet the needs for the safe running of the practice and patient’s needs. 
  • Introduce reliable processes for reporting, recording, acting on and monitoring significant events, complaints, incidents and near misses 
  • Ensure staff receive the training and support necessary for them to undertake their roles effectively.


For further information, please contact John Scott, Regional Engagement Manager on 077898 75809.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Under CQC’s new programme of inspections led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.