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CQC rate Dr S Phillips, Dr M Patel and Dr A Patel, Leyton as Inadequate

14 May 2015
Seymour Medical Centre
  • Media

England’s Chief Inspector of General Practice has placed a Waltham Forest GP practice into special measures following an inspection by the Care Quality Commission.

A specialist team of inspectors has given the Dr S Phillips, Dr M Patel and Dr A Patel in Lea Bridge Road, Leyton, London an overall rating of Inadequate. The practice has been placed into special measures.

Under CQC’s new programme of inspections, led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

The practice was inspected in October by a CQC team which included a CQC lead inspector and a GP specialist advisor. A full report of this inspection has been published on this website today.

Ursula Gallagher, Deputy Chief Inspector of General Practice said:

“This practice is rated good for caring but I am very concerned about the implications for the safe and effective care of patients highlighted by the areas we have rated inadequate.

It is clear that the practice must make significant improvements and that by placing it in special measures we ensure that it will be able to receive the external support that it needs to help this happen. With the right support, this practice could improve significantly.

We will inspect again in six months to check whether sufficient improvements have been made. If we find that the service provided by this practice remains inadequate, we will consider further enforcement action."

The Care Quality Commission has identified seven areas for improvement, including:

  • Ensuring significant events are recorded appropriately and ensure systems are in place to disseminate learning from the discussion and analysis of significant events, with a clear audit trail of these actions.
  • Ensuring safe systems are in place for the management of medicines. The appropriate action must be taken if fridge temperatures are recorded out of range and staff must be aware of how to take and record temperatures correctly.
  • Ensuring recruitment arrangements include all necessary employment checks for all staff, including staff who acted as chaperones.


For media enquiries, contact John Scott, Regional Engagement Manager, on 077898 75809 or contact CQC’s press office on 020 7448 9401, during office hours, or, out of hours, on 0778 987 6508. For general enquiries, call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on Dr S Phillips, Dr M Patel and Dr A Patel.

Patients registered with practices which are placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. This does not mean that these practices will close.

This is among the first GP practices to receive a rating following the introduction of our new inspection regime, which features specialist teams including GPs and practice nurses and trained members of the public.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students), People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.