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CQC rate Dr Monella and Partners in Dorking as Outstanding

Published:
10 March 2016
Service:
Dr Monella & Partners
Categories:
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission has found the quality of care provided by Dr Monella and Partners in Dorking, Surrey to be Outstanding following an inspection carried out in December 2015.

Under CQC’s new programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

Inspectors rated the practice at Reigate Road, Dorking, Surrey, Good for being safe and effective while rating it outstanding for being well led, responsive to people’s needs and caring. A full report of the inspection has been published today.

Ruth Rankine, Deputy Chief Inspector of General Practice in the South, said:

"We found that the surgery of Dr Monella and Partners is providing an Outstanding service, particularly for people whose circumstances may make them vulnerable and at risk.

“We were particularly impressed with the practice’s work to drive improvements to services for its patients and the commitment of all staff to continuously improve.”

“Staff demonstrated a detailed understanding of the differing needs of their patients and planned their services accordingly.”

Professor Steve Field, Chief Inspector of General Practice, said:

“I am delighted to highlight the exceptional standard of care which is being provided at the Dr Monella and Partners.

"Throughout the inspection we were particularly impressed by the way the practice worked with the public to shape its service to meet the needs of its patient groups.

"The GPs and all their staff deserve the credit for this Outstanding service."

The report highlights a number of areas of outstanding practice, including:

  • The practice was extremely pro-active in supporting the well-being of its patients by engaging with and participating in numerous community support groups.
  • The culture of the practice focused on community engagement and being central to community life. This culture benefited the emotional and physical well-being of the patients. In addition we noted many individual acts of care, compassion and kindness towards patients, by members of the practice team, often in their own time.

Ends

For further information please contact CQC Regional Engagement Manager John Scott on 07789 875809 or, for media enquiries, call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


CQC has published a full report on Dr Monella and Partners.


Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.


In July 2015 CQC launched a new online toolkit for GPs, featuring examples of outstanding practice that inspectors have found in GP surgeries across England. The toolkit, at www.cqc.org.uk/outstandingprimarycare, intends to provide real-world, illustrative examples of high quality general practice that other providers can refer to.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.