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CQC rate Care Management Group, Hampshire as Outstanding

10 July 2015
Care Management Group - 16 Kings Road
  • Media

The Care Quality Commission has rated the quality of care provided by Care Management Group Limited at its service Care Management Group – 16 Kings Road, in Lee on Solent, Hampshire, as Outstanding.

Care Management Group – 16 Kings Road is a service providing residential care for up to six people with learning disabilities. This is the one of the first care services to receive the Outstanding rating under CQC’s approach to inspection.

During an unannounced inspection of the services, in July, CQC found that staff had the skills, knowledge and experience they needed to support people effectively.

Inspectors found people’s care was personalised to reflect their wishes and what was important to them. Care plans and risk assessments were reviewed and updated when needs changed.

CQC observed innovative and imaginative tools were used to communicate with people so staff knew people’s needs. These tools such as tablets and picture cards were also used so that people were able to choose activities they preferred to take part in.

The views of people who lived at the service were sought and the provider empowered people to be involved in making decisions about how the home was decorated and furnished as well as choosing the meals. People were also involved in the recruitment of staff.

The report has been published on this website.

Adrian Hughes, Deputy Chief Inspector for Adult Social Care in the South, said:

“We found the management and staff at 16 Kings Road committed to providing outstanding care to the people living at the homes. People were supported and encouraged to have choice and control in a range of aspects of their lives. The team working there led by the registered manager should be extremely proud of the work they do.

“What really impressed me in reading the inspection report and speaking with those involved in the inspection about this service was the level of personalised support that people received, from staff who had the right skills and who treated people with kindness, compassion and dignity. People told us they liked the staff who supported them, and staff themselves declared it a great place to work.

“People should always be cared for by services that are safe, effective, caring, responsive to their needs, and well led.  I would encourage other providers to read this report, and the others we have published on services we have rated Outstanding, to see what they can learn.”


For media enquiries, contact John Scott, Regional Engagement Manager, on 077898 75809 or contact CQC’s press office on 020 7448 9401, during office hours, or, out of hours, on 0778 987 6508. For general enquiries, call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Read our reports on Care Management Group, Hampshire.

In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them. For further information, please visit 'Making the 'Mum test' real'.

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. See further information on the requirement for providers to prominently display their CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.